International assistance
Get support when you're away from home.
Something we haven’t covered?
There are several ways you can reach us.
Use our Live Chat
Chat to our personal coaches in real time. They’re available from 8:00 AM to 8:00 PM Sun through Thursday and from 1:00 PM to 8:00 PM Friday. Just give them a message and they’ll say hello within seconds.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.