English

Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

IQOS logo
Get support

Care you can count on

IQOS logo
Get support

Register your device, unlock your extended care and support

Register now

Create an IQOS account, register your device, unlock your extended care and support.

Discover more
A Jade Green IQOS ILUMA PRIME Pocket Charger and Holder.
Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Troubleshooting*

Online troubleshooting tools for you to fast-track fixing your device.

See support services
*Services available upon device registration. Terms and conditions apply.

Got a question?
Find the answer in our FAQs.

FAQs

Want to chat?

We’re here for you in-store or at your fingertips. You choose.

Store locator icon
Store locator

Find a local IQOS shop with our store locator

phone icon
Phone

Give us a call on 1-800-500-555

mail icon
Email

We promise to get back to you within four hours

facebook icon
Facebook

Visit our page and chat to an IQOS expert