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Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

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Get support

Care you can count on

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Get support

Create an IQOS account, register your device, unlock your extended care and support.

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A Jade Green IQOS ILUMA PRIME Pocket Charger and Holder.
Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Troubleshooting*

Online troubleshooting tools for you to fast-track fixing your device.

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*Services available upon device registration. Terms and conditions apply.

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This product is not risk free and addictive. For adult use only.