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Care you can count on.

An illustration showing an IQOS ILUMA PRIME An illustration showing an IQOS ILUMA PRIME

IQOS ILUMA PRIME
An illustration showing an IQOS ILUMA An illustration showing an IQOS ILUMA

IQOS ILUMA
An illustration showing an IQOS ILUMA ONE An illustration showing an IQOS ILUMA ONE

IQOS ILUMA ONE
An illustration showing an IQOS ORIGINALS DUO An illustration showing an IQOS ORIGINALS DUO

IQOS ORIGINALS DUO
An illustration showing an IQOS ORIGINALS ONE An illustration showing an IQOS ORIGINALS ONE

IQOS ORIGINALS ONE
First steps with IQOS ILUMA

Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips

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Self-diagnose your IQOS ILUMA

Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

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Accidental Damage Coverage for IQOS ILUMA

If you accidentally damage your IQOS ILUMA, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about. 

Rapid replacement for your IQOS ILUMA

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

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International assistance for your IQOS ILUMA

Get support on holiday or a business trip. We're only ever just a call away.

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Got a question?
Find the answer in our FAQs.
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Something we haven’t covered?

There are several ways you can reach us.

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Chat to our personal coaches in real time. Just drop them a message and they’ll say hello within seconds.

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Fri: 12:00 AM - 7:00 PM

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Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

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Call Center Operating Hours:
Sat-Thur: 9:00 AM - 7:00 PM
Fri: 12:00 AM - 7:00 PM