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Care you can count on.

Device:An illustration showing an IQOS ILUMA PRIME

IQOS ILUMA PRIME
Device:An illustration showing an IQOS ILUMA

IQOS ILUMA
Device:An illustration showing an IQOS ILUMA ONE

IQOS ILUMA ONE
Device:An illustration showing an IQOS ORIGINALS DUO

IQOS ORIGINALS DUO
Device:An illustration showing an IQOS ORIGINALS ONE

IQOS ORIGINALS ONE
An unopened IQOS device box on a table.
First steps with IQOS ILUMA

Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips

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A charging Pebble Beige IQOS ILUMA device.
Self-diagnose your IQOS ILUMA

Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

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A Sunset Red IQOS ILUMA device on top of a table.
Accidental Damage Coverage for IQOS ILUMA

If you accidentally damage your IQOS ILUMA, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about. 

An unopened IQOS device box on a rug.
Rapid replacement for your IQOS ILUMA

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

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A passport, plane ticket, and IQOS device on a desk.
International assistance for your IQOS ILUMA

Get support on holiday or a business trip. We're only ever just a call away.

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Find the answer in our FAQs.
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