Care you can count on.

Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips

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Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

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Accidental Damage Coverage for IQOS ILUMA

If you accidentally damage your IQOS ILUMA, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about. 

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

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Get support on holiday or a business trip. We're only ever just a call away.

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Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

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Call Center Operating Hours:
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Fri: 12:00 AM - 7:00 PM