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Care you can count on.

An IQOS ILUMA PRIME. hover: An IQOS ILUMA PRIME.

IQOS ILUMA PRIME
An IQOS ILUMA. hover: An IQOS ILUMA.

IQOS ILUMA
An illustration showing an IQOS ILUMA ONE hover: An illustration showing an IQOS ILUMA ONE

IQOS ILUMA ONE
An illustration showing an IQOS ORIGINALS DUO hover: An illustration showing an IQOS ORIGINALS DUO

IQOS ORIGINALS DUO
An illustration showing an IQOS ORIGINALS ONE hover: An illustration showing an IQOS ORIGINALS ONE

IQOS ORIGINALS ONE
An unopened IQOS device box on a table.
First steps with your IQOS ILUMA ONE

Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips

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Self-diagnose your IQOS ILUMA ONE

Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.

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Accidental Damage Coverage for your IQOS ILUMA ONE

If you accidentally damage your IQOS ILUMA ONE, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about. 

An unopened IQOS device box on a rug.
Rapid replacement for your IQOS ILUMA ONE

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

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International assistance for your IQOS ILUMA ONE

Get support on holiday or a business trip. We're only ever just a call away.

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