Terms of use

for digital touchpoints

Last updated: July 24, 2017

Introduction

You have been guided here in connection with your download or use of a digital touchpoint (the “touchpoint”) that is operated by a member of the Philip Morris International group of companies.

What is a “touchpoint”?  In these terms, we refer to any method by which you are in contact with us as a “touchpoint”. Some touchpoints are digital – for example, apps and websites.

Who are we?  We are a member of the Philip Morris International group of companies. We have identified ourselves to you, and given our contact details, in the touchpoint in connection with which you have been guided here.

How do you accept these terms?  If you use the touchpoint, you accept these terms of use (“Terms”). The first time you log on to the touchpoint, these terms are drawn to your attention. These are important provisions relating to your use of the touchpoint: you should read them before using the touchpoint as they are binding on you.

Limits of liability: By using the touchpoint, you accept certain limits of liability, which we explain throughout these Terms. In summary: you use the touchpoint at your own risk; we do not assume any liability, or make any warranties (express or implied) with respect to it or your use of it.

IF YOU DO NOT AGREE TO THEse TERMS, YOU MAY NOT USE THE TOUCHPOINT.

Further terms: If you wish to use certain sections of this touchpoint or take advantage of any promotions we offer to you through it, that may be subject to other terms and notices. If this is the case, this will be brought to your attention and in some situations you may be required to read and confirm your acceptance of any such items before continuing.

Changes to these Terms: We may amend these Terms from time to time. If we do, we will notify you of such changes the first time you log on to the touchpoint following such changes. If you then continue to use the touchpoint, your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

Use of the touchpoint

The touchpoint is intended to be used by adult tobacco users aged 18 and above (or, if higher, the minimum age required for the purchase of tobacco by the law of your country) who want to continue to enjoy tobacco products (“Intended User”), and who reside in the country where indicated in our contact details. If you do not meet these requirements, you must not use the touchpoint.

To set up an account for the touchpoint, you must give us some personal information to enable us to verify your eligibility to use it. Typically, this will be smoking status, name, age, country of residence and e-mail address/telephone number. We will hold this in accordance with our Privacy Notice (see the “Privacy and Cookies” section below for more information.)

Registration and your information

If you want to use the touchpoint, you’ll have to create an account. You should do this via the touchpoint. It’s important for you to provide us with accurate, complete and up-to-date information for your account. You agree to keep it accurate, complete and up-to-date. You agree that you won’t disclose your account password to anyone. You’re responsible for all activities that occur under your account, whether or not you know about them.

You may not use anyone else’s password or account. You may not attempt to gain unauthorized access to the touchpoint. Should you attempt to do so, assist others to do so, or distribute instructions, software or tools for that purpose, we will close your account. If anyone other than you uses your account, we may suspend or terminate your account (see the section entitled “Modification and suspension of the touchpoint” below). You must promptly notify us of any unauthorized use of your username, password or other account information, or of any other breach of security of which you become aware that involves your account or the touchpoint.

Modification and suspension of the touchpoint

We reserve the right to modify, suspend, or terminate operation of or access to the touchpoint, or any portion of it, at our discretion. For example, we may terminate operation of the touchpoint for users if we have reason to believe that the touchpoint is being used by someone who is not an Intended User.

We may also update the touchpoint and change the content at any time. Although we make reasonable efforts to update the information on the touchpoint, note that any content on it may be out of date at any given time, and we are under no obligation to update it.

We may also interrupt the regular operation of the touchpoint, or any portion of it, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes.

Use of the touchpoint and Materials

The touchpoint and all its contents (including messages posted on the forum, software, files, graphics, data, images and other material) (“Material”) are the exclusive property of us, our affiliates, or our licensors (or any combination of the foregoing), and are protected by law in your country as well as in other countries.

All intellectual property rights in the Material are reserved by us or our licensors. You may not use, modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, rent, publicly display or perform, broadcast, edit, adapt or create a derivative work of, or reverse engineer, in any manner, any part of the touchpoint or any Material.

The touchpoint and the Material are provided solely for your personal, private use. You may not use them for any other purposes (for example, you may not use them for business or commercial purposes). Note the paragraph on “Limit of Liability” below.

Linking

The touchpoint may include links to third party websites. These links are provided for your convenience only. As we have no control over such websites, and we do not review them, please note that:

• we do not endorse them, we are not responsible for them, and we make no promise in relation to them: in particular we are not responsible for the terms on which such websites are made available or their privacy practices, their availability, their content, advertising, products, or other materials, services or information on or available from them; and
• if you access any such websites, you do so at your own risk.

You may not frame, link or deep-link to the touchpoint to any website.

Privacy and cookies

To the extent that in the touchpoint we collect any personal information about you, we will collect and process it in accordance with our Privacy Notice. Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them.

This App also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see our Cookie Notice.

You should review our Privacy Notice and Cookie Notice before using the touchpoint and, like these Terms, we may change them at any time.

Posting materials

These paragraphs apply if the touchpoint allows you to post materials on it

You warrant that all tangible and intangible materials and ideas, including text, drawings, designs, photographs, videos, sketches, that you post on the touchpoint (“Materials”) are your original work in which you own the related intellectual property rights. You also warrant that the Materials do not and will not infringe any third party’s intellectual property rights.

By posting the Materials on the touchpoint you: (a) assign to us all rights to, and intellectual property rights in, the Materials; (b) relinquish, to the fullest extent permitted by law, all rights to such Materials and waive any moral rights in them (including the right to be named as the author of such Materials); and (c) acknowledge that we (and those whom we (directly or indirectly) permit) shall have unrestricted use of the Materials, including using, altering, duplicating, or combining them in all forms and for all media.

Your use of forums or blogs

These paragraphs apply if the touchpoint includes a forum or blog (“forum”) that allows interaction between you and other users

If the touchpoint includes a forum or blog (“forum”) that allows interaction between you and other users, you note that we reserve the right (which we may exercise at our sole discretion and without notice) to delete, remove, move or edit messages you have posted. We also reserve the right, at our sole discretion, to terminate your use of the touchpoint and forum. You hereby waive any rights including any rights you may have in regard to messages you have posted on the forum.

The comments made on the forum must focus on aspects unrelated to smoking and health. Smoking is dangerous and addictive. More information about this is available at: http://www.philipmorrisinternational.com/PMINTL/pages/eng/smoking/S_and_H.asp. Any comments made about smoking and health will be removed from the touchpoint.

You are solely responsible for any information, data, personal views or beliefs, or any material that you submit for display on the touchpoint, including their accuracy, legality, reliability and appropriateness. In posting messages on the forum or submitting content to the touchpoint, you must not:

• publish, or link to, any messages containing any form of advertising or promotion for products or services, chain messages, or “spam”;
• publish, or link to, any messages with recommendations to buy or refrain from buying a particular security or which contain confidential information of another party or which otherwise have the purpose of affecting the price or value of any traded security;
• publish, or link to, any messages that are unlawful, threatening, discriminatory, abusive, libelous, indecent, infringe copyright or other rights of third parties, or which contain any form of illegal content;
• disguise the origin of any message;
• impersonate any person or entity (including forum users or hosts) or misrepresent any affiliation with any person or entity;
• post or otherwise publish any messages unrelated to the forum;
• post or transmit any messages that contain software viruses, files or code designed to interrupt, destroy or limit the functionality of the touchpoint or any computer software or equipment;
• collect or store other users' personal data; or
• restrict or inhibit any other user from using the forum.

We may contribute material to the forum in order to stimulate discussions and make it run smoothly.

The forum may also contain messages from special guests we invite. The opinions of such guests are personal and do not necessarily represent our views. Additionally, messages will be submitted by other registered users of the touchpoint over whom we have no control. It is possible that some users will breach the above-listed rules, but we have no responsibility in that regard. We also cannot guarantee the accuracy, integrity, or quality of the messages posted on the forum and we cannot be held liable for their content.

You bear all risk associated with your use of the forum and should not rely on messages in making (or refraining from making) any specific investment or other decisions.

Disclaimer

Although we do our best to provide an informative touchpoint that you will enjoy using, unless where we have expressly set out to the contrary in these Terms, the touchpoint is made available to you on an “as is” basis. Also:

• it is your responsibility – not ours – to ensure that the touchpoint is suitable for your intended purposes when you use it;
• we accept no liability to you in respect of the touchpoint (subject to the paragraph on “Limit of Liability” below); and
• we accept no liability as to the suitability or fitness of the touchpoint in meeting your needs and, to the fullest extent permitted by law, we exclude all express or implied promises and warranties, including:
• that the touchpoint, or any content contained in or delivered via the touchpoint or otherwise made available in connection with the touchpoint, is accurate, complete, timely, up-to-date, suitable, or will operate in an error-free manner;
• that access to the touchpoint will be uninterrupted, or error-free; and
• that the touchpoint, or the computer systems from which the touchpoint is made available, are free of viruses or other harmful components.

Limit of Liability

We do not exclude or limit liability that cannot be excluded or limited by law, liability for death or personal injury caused by our negligence, or liability arising out of our fraudulent misrepresentation or gross negligence.

We will not be liable to you for any loss or damage arising out of your use of the touchpoint in breach of these terms, or caused by technologically harmful material or actions (such a virus or a distributed denial-of-service attack) that may affect your computer equipment, computer programs, data or other material in connection with your use of our touchpoint or on any website linked to it.

You acknowledge and agree that the operation of the touchpoint is dependent upon the proper and effective functioning of the internet and other third party equipment and services (including your own device or web browser), and that we do not guarantee, and will not be liable for, these in any way.

We will not be liable for any special, indirect, punitive or consequential losses or damages, or any loss of data, profits, revenues, business, or goodwill.

If you cause a technical disruption of the touchpoint or the systems transmitting the touchpoint to you or others, you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.

Jurisdiction and Governing Law

The laws of the jurisdiction indicated of the location we have given in the contact details of the touchpoint (the “Jurisdiction”) govern these Terms and your use of the touchpoint. You irrevocably consent to the exclusive jurisdiction of the courts located in the Jurisdiction (and, insofar as the parties may validly agree, the courts in the town closest to our registered office), for any action to enforce these Terms. The touchpoint has been designed to comply with the laws of the Jurisdiction.

Trade in Offer

The Trade In Offer allows adult IQOS users to upgrade, under the below conditions, their old generation IQOS devices for an IQOS 3 Duo device.

The conditions for participating in the Trade In Offer are as follows:

-        The adult IQOS user must be properly registered on Iqos.com.

-        One upgrade is allowed per registered user only.

-        Offer available for a limited time only. 

Visit any of our stores with your old device to redeem the offer.

Other important rights that we have under these Terms

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our right to enforce any such failure against you, or that you do not have to comply with those obligations. If we do decide to waive our right to enforce a default or breach of these Terms by you, we will do so only in writing.

Each of the paragraphs of these Terms operates separately. This means that if any court or relevant authority decides that any of them are unlawful, illegal, or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are not intended to give rights to anyone except you and us.

How to Contact Us

Please contact us at [email protected] if:

• you believe that the touchpoint infringes your intellectual property rights, or that it contains content that is illegal, offensive, or infringes your or a third party's rights; or
• for any questions you may have about these Terms or the touchpoint.

PMI CONSUMER PRIVACY NOTICE

We take privacy seriously. This notice tells you who we are, what information about you we collect, and what we do with it. Click on “find out more” in each section for further information.

Please also read our terms of use relating to the service you are interested in. They provide more information about the way we do business, and any restrictions on eligibility that may apply.

Who are we?

We are a member of Philip Morris International. Our details (name, address, etc.) will have been given to you at the time of collecting information about you through, for example, a notice on an app or a website.

Find out more…

Philip Morris International is the world’s leading international tobacco company. It is made up of a number of companies or “affiliates”.

• PMI affiliates: Each member of the Philip Morris International group of companies is a “PMI affiliate”. “We” (or “us” or “our”) refers to the PMI affiliate that first collected information about you. We may share your information with other PMI affiliates as described later in this notice.
• PMI product: means a product of ours or of another PMI affiliate.

How do we collect information about you?

We may collect information about you in various ways.

• You may provide us with information directly (e.g. filling in a form, or making a call to us)
• We may collect information automatically (e.g. when you use a PMI app or website)
• We may acquire information from third parties (e.g. publicly-available information on social media platforms such as Facebook and Twitter).

In this notice, we refer to all the methods by which you are in contact with us as “PMI touchpoints” (some of which may be digital – for example, apps and websites).

Find out more…

We may collect information that you provide directly. Typically this will happen when you:

• sign up to be a member of our databases (this could be, for example, in person, via app, or online);
• purchase PMI products or services at a retail outlet;
• download, or use, a digital PMI touchpoint (e.g. an app or a website);
• contact us through a PMI touchpoint, or by e-mail, social media or telephone;
• register a device with us;
• subscribe to a PMI panel portal;
• register to receive PMI press releases, e-mail alerts, or marketing communications;
• participate in PMI competitions, promotions or surveys; or
• attend an event that a PMI affiliate has organised.

We may collect information about you automatically. Typically this will happen when you:

• visit an outlet that sells PMI products (e.g. through sensors at the outlet, or through collecting data at check-out);
• attend an event that a PMI affiliate has organised (e.g. through sensors at the event; or through purchases at the event);
• communicate with us (for example, through a PMI touchpoint; or social media platforms);
• use PMI touchpoints (e.g. through tracking mechanisms in an app or a website); or
• make public posts on social media platforms that we follow (for example, in order to understand public opinion, or to respond to requests concerning PMI products).

We may also collect information about you automatically through the use of cookies and similar tracking technologies on digital PMI touchpoints. The specific cookies and technologies used will depend on the touchpoint in question. To learn about the cookies (including Google analytics cookies) and similar technologies used on a touchpoint, including how you can accept or refuse cookies, please see the cookie notice made available on or through that touchpoint. For example, to learn about cookies or similar technologies used on the www.pmi.com website, visit the pmi.com cookie notice, a link to which is available in the footer to every page of the website. The pmi.com cookie notice is also available here.

Where permitted by law, we may acquire information about you from third parties. This may include information shared between PMI affiliates, publicly-available profile information (such as your preferences and interests) on third party social media sites (such as Facebook and Twitter), and marketing lists acquired from third party marketing agencies.

We may also collect information in other contexts that were made apparent to you at the time.

What information about you do we collect?

We may collect various types of information about you:

• information necessary to fulfil your orders
• information you give us in forms or surveys
• information about your visits to our outlets
• information you give us in calls you make to call centres
• information about your preferences and interests

find out more…

Information that we collect from you directly will normally be apparent from the context in which you provide it. For example, if you order a product from us through a PMI touchpoint, you provide your name, contact, billing details, and the products you have chosen in order for us to fulfil your order; you may also provide information on your product preferences and interests in order for us to offer your products and services that will interest you.

Information that we collect automatically will generally concern:

• details of your visit or call (such as time and duration);
• in a sales outlet, which areas you visit;
• your use of digital PMI touchpoints (such as the pages you visit, the page from which you came, and the page to which you went when you left, search terms entered, or links clicked within the touchpoint); and
• your device (such as your IP address or unique device identifier, location data, details of any cookies that we may have stored on your device).

Information that we collect from third parties will generally consist of publicly-available profile information (such as your preferences and interests).

For what purposes do we use information about you, and on what legal basis?

We use information about you for various purposes, which will be specified to you, or be clear from the context, at the point information about you is first collected.

These purposes mainly comprise:

• fulfilling your orders
• processing payments
• dealing with your inquiries and requests
• enabling you to use PMI touchpoints
• administering your accounts
• administering loyalty programs (where permitted by law)
• correspondence
• administration and troubleshooting
• product improvement
• market research
• developing marketing strategies
• administering marketing campaigns
• allowing us or our business partners to inform you of potential opportunities to get involved in promoting PMI products

The legal basis for our use of information about you is:

• the performance of a contract to which you are a party: or
• for a legitimate business interest that is not overridden by interests you have to protect the information; or
• where neither of the above applies, your consent (which we will ask for before we process the information).

find out more…

The purposes for which we use information about you, with corresponding methods of collection and legal basis for use, are:

Purpose

Method of collection and legal basis for Processing

·       fulfilling your orders

·       processing payments

·       administering your accounts

This information is generally provided to us by you directly (typically, name, address, payment information) and we use it to discharge our contractual obligations to you

·       to verify your age and status as a user of products containing nicotine

·       dealing with your inquiries and requests

·       to permit you to use PMI touchpoints

·       administering loyalty programs (where permitted by law)

·       correspondence, including sending you (where permitted by law) marketing communications in accordance with your communications preferences

·       to invite you to participate in, and administering, surveys or market research campaigns

·       administration and troubleshooting

This information is generally provided to us by you directly and we use it because we have a legitimate business interest that is not overridden by interests you have to protect personal data

·       to enable you to use digital PMI touchpoints

This information is generally collected automatically and we use it because we have a legitimate business interest that is not overridden by interests you have to protect personal data

·       to understand your preferences (such as what products or events may interest you or are better tailored to your needs)

·       to provide you with information about, and managing, PMI affiliates, their promotions (where permitted by law), products and services, events and the regulation of tobacco products; and developing and improving tools to pursue these purposes

·       for business analytics and improvements (including improving PMI products and the information that we (or our affiliates) provide to our customers)

·       for market research

·       to develop marketing strategies

·       administering marketing campaigns

·       allowing us or our business partners to inform you of potential opportunities to get involved in promoting PMI products

This will typically be a combination of information that you provide to us; information that we collect automatically; and (where permitted by law) information that we acquire from third parties. We use it on the grounds that we have a legitimate business interest that is not overridden by interests you have to protect personal data

Where we do not base our use of information about you on one of the above legal bases, we will ask for your consent before we process the information (these cases will be clear from the context).

In some instances, we may use information about you in ways that are not described above. Where this is the case, we will provide a supplemental privacy notice that explains such use. You should read any supplemental notice in conjunction with this notice.

Who do we share your information with, and for what purposes?

We may share information about you with:

• PMI affiliates;
• third parties who provide PMI affiliates or you with products or services;
• PMI affiliates’ carefully-selected business partners and advertisers so that they can contact you with offers that they think may interest you, in accordance with your preferences; and
• other third parties, where required or permitted by law.

find out more…

Sharing data with other PMI affiliates

• Information about you will be shared with Philip Morris International Management SA (based in Lausanne, Switzerland), which is the place of central administration of personal data processing for PMI affiliates. Philip Morris International Management SA processes the information about you for all the purposes described in this notice.
• Information about you may be shared with the PMI affiliate that is responsible for the country in which you live (if it wasn’t the PMI affiliate that first collected the information) for all the purposes described in this notice.
• Information about you may be shared with any other PMI affiliate that you contact (for example, if you travel and you want to know where to buy PMI products in a new country) in order to enhance our service to you.

Details of PMI affiliates and the countries in which they are established are available on the relevant country pages of www.pmi.com.

Sharing data with Third Parties

• We may share information about you with third parties who provide PMI affiliates or you with products or services (such as advisers, payment service providers, delivery providers, retailers, information services providers and age verification providers).
• We may share information about you with PMI affiliates’ carefully-selected third party business partners and advertisers so that they can contact you with products, services and promotions that they think may interest you, in accordance with your preferences.
• We may share information about you with other third parties, where required or permitted by law, for example: regulatory authorities; government departments; in response to a request from law enforcement authorities or other government officials; when we consider disclosure to be necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; and in the context of organisational restructuring.

Where might information about you be sent?

As with any multinational organisation, PMI affiliates transfer information globally. Accordingly, information about you may be transferred globally (if your information is collected within the European Economic Area, this means that your information may be transferred outside it).

find out more…

As with any multinational organisation, PMI affiliates transfer personal information globally. Accordingly, when using information as described in this notice, information about you may be transferred either within or outside the country or territory where it was collected, including to a country, territory or international organisation that may not have equivalent data protection standards.

For example, PMI affiliates within the European Economic Area (“EEA”) may transfer personal information to PMI affiliates outside the EEA. In all cases, the transfer will be on the basis of a European Commission adequacy decision or PMI affiliates will implement adequate measures, for example the EU Model Contracts, in all cases including appropriate security measures, for the protection of personal information in those countries, territories or international organisations in accordance with applicable data protection laws.

How do we protect information about you?

We, like other PMI affiliates, implement appropriate technical and organisational measures to protect personal information that we hold from unauthorised disclosure, use, alteration or destruction. Where appropriate, we use encryption and other technologies that can assist in securing the information you provide. We also require our service providers to comply with strict data privacy requirements.

How long will information about you be kept?

The period for which we may retain information about you will depend on the purposes for which the information was collected, whether you have requested the deletion of the information, and whether any legal obligations require the retention of the information (for example, for tax and accounting purposes). We will not retain information about you for longer than is necessary to fulfil the purposes for which the information was collected.

find out more…

Typically, we retain data based on the criteria described in the table below:

Type

Explanation/typical retention criteria

·     incomplete registrations

For example, if you commence registering yourself in a database, but do not complete the process, we will retain your data for a short period to allow you to complete the process if you return.

·     market research

If you are not registered in our database, and we use publicly available information about you in order to understand the market or your preferences, we will retain the information about you for a short period in order to perform the particular item of market research.

·     database member (not using database or not contactable)

If you are registered in our database, but don’t use it for a longer period, we will send you a communication to notify you, and if you don’t contact us we will remove you from the database. We will do the same kind of thing if the information you give us to contact you with doesn’t work, or if it does work, but you don’t make use of our communications (for example, you don’t click through to an invitation to an event). The reason is that in these circumstances, we assume you would prefer not to receive the communications.

·     profile information

Some elements of your profile, such as your purchase history, naturally go out of date after a period of time, so we delete them automatically after defined periods as appropriate for the purpose for which we collected them.

·     system audit logs

System audit logs are retained typically for a period of only a few months.

What rights and options do you have?

You may have some or all of the following rights in respect of information about you that we hold:

• request us to give you access to it;
• request us to rectify it, update it, or erase it;
• request us to restrict our using it, it in certain circumstances;
• object to our using it, in certain circumstances;
• withdraw your consent to our using it;
• data portability, in certain circumstances;
• opt out from our using it for direct marketing; and
• lodge a complaint with the supervisory authority in your country (if there is one).

We offer you easy ways to exercise these rights, such as “unsubscribe” links, or giving you a contact address, in messages you receive.

Some mobile applications we offer might also send you push messages, for instance about new products or services. You can disable these messages through the settings in your phone or the application.

find out more…

The rights you have depend on the laws of your country. If you are in the European Economic Area, you will have the rights set out in the table below. If you are elsewhere, you can contact us (see the final paragraph “who should you contact with questions?”) to find out more.

Right in respect of the information about you that we hold

Further detail (note: certain legal limits to all these rights apply)

·     to request us to give you access to it

This is confirmation of whether or not we process information about you; the purpose of the processing; the categories of data concerned; and the categories of persons with whom we share the information; and the criteria for determining the period for which we will store the information. On your request we will provide you with a copy of the information we use.

·     to request us to rectify or update it

This applies if the information we hold is inaccurate or incomplete.

·     to request us to erase it

This applies if:

·     the information we hold is no longer necessary in relation to the purposes for which we use it;

·     we use the information on the basis of your consent and you withdraw your consent;

·     we use the information on the basis of legitimate interest and we find that, following your objection, we do not have an overriding interest in continuing to use it;

·     the information was unlawfully used; or

·     to comply with a legal obligation.

·     to request us to restrict our processing of it

This right applies, temporarily while we look into your case, if you:

·     contest the accuracy of the information we use; or

·     have objected to our using the information on the basis of legitimate interest

(if you make use of your right in these cases, we will tell you before we use the information again).

This right applies also if:

·     our use is unlawful and you oppose the erasure of the data; or

·     we no longer need the data, but you require it to establish a legal case.

·     to object to our processing it

You have two rights here:

(i)      if we use information about you for direct marketing: you can “opt out” (without the need to justify it) and we will comply with your request; and

(ii)    if we use the information about you on the basis of legitimate interest for purposes other than direct marketing, you can object to our using it for those purposes, giving an explanation of your particular situation, and we will consider your objection.

·     to data portability

This right applies:

(i)   to data that you have provided to us; and

(ii) if we use that data on the basis either of your consent, or on the basis of discharging our contractual obligations to you.

If both (i) and (ii) apply, you have the right to receive the data back from us in a commonly used format, and the right to require us to transmit the data to someone else.

·     to lodge a complaint with the supervisory authority in your country

Each European Economic Area country must provide for one or more public authorities for this purpose.

Who should you contact with questions?

If you have any questions, or wish to exercise any of your rights, you can find contact details for the relevant PMI affiliate, and if applicable data protection officer, on the relevant country page of www.pmi.com. Contact details will also be given in any communications that a PMI affiliate sends you.

If your country has a data protection authority, you have a right to contact them authority with any questions or concerns. If the relevant PMI affiliate cannot resolve your questions or concerns, you also have the right to seek judicial remedy before a national court.

UNIPAL General Trading Company, a company organized under the laws of the West Bank, with offices at Industrial Street, Industrial Zone, P.O. Box 2190, Ramallah, West Bank

شروط بيع المنتجات المرتكزة على التبغ أو ذات الصلة به

www.iqos.com

نحن نملك وندير الموقع الإلكتروني www.ps.iqos.com. فنحن وظفنا شركة We Deliver للاهتمام باللوجستيات المتعلِّقة بتهيئة المنتجات وتغليفها وتسليمها،  للمنتجات التي يتم طلبها على موقع www.ps.iqos.com

1.المنتجات

وحدهم مُستخدِمو منتجات التبغ والذين تبلغ أعمارهم 18 عاماً وما فوق والذين يقيمون في فلسطين يستطيعون شراء القطع المتعلِّقة بنظام IQOS (جهاز IQOS، الشاحن، مجموعة التنظيف، كابل USB، القابس، وغيرها من القطع) والبضائع ذات الصلة ("المنتجات") على موقع www.ps.iqos.com. عندما تطلب منتج ما، فأنت مسؤول عن التأكُّد من أنّ هذه المنتجات لا يتمّ استخدامها من قِبَل قاصرين. ونحتفظ بحقنا في تعديل العروض على المنتجات في أي وقت وحجب بعض المنتجات بشكل دائم.

لدى التسجيل على موقع ps.iqos.com واستخدامه، يجب على كلّ مستخدِم، ذكراً كان أم أنثى، أن يؤكد بأنه يبلغ من العمر 18 عاماً على الأقل. 

2.الطلب

أنت مُلزم بقبول شروط البيع هذه قبل تقديم أي طلب. عندما تقدم طلباً للحصول على منتجات معينة، سوف يرسل لك موقع www.ps.iqos.com رسالة تأكيد عبر البريد الإلكتروني تتضمن تفاصيل طلبك وإثباتاً على قبولنا لعرضك. منذ تلك اللحظة، تكون قد أصبحت جزءاً من عقد البيع ولا يمكن تغيير طلبك أو إلغائه. ولا يجوز إعادة المنتجات أو استبدالها، ما لم تستوفِ الشروط المنصوص عليها في البندَيْن "سحب الطلب/إلغاء الطلب" و"ضمان الخلوّ من العيوب" المذكورَيْن أدناه. أنت مسؤول عن تحديث عنوانك قبل تقديم أي طلب. إذا لم يتم الوفاء بشروط البيع هذه عند استخدامك لموقع www.ps.iqos.com، فإننا نحتفظ بالحق في إلغاء طلبك وحظر دخولك إلى الموقع عن طريق إغلاق حساب المُستخدِم الخاص بك من دون سابق إشعار.

3.الحد الأدنى والحد الأقصى للطلب

إنّ الكميات الدنيا لكل طلب، ما لم يُنصّ خلاف ذلك على موقع www.ps.iqos.com، هي كالتالي:

• - حزمة IQOS واحدة؛ أو
• – قطعة فردية واحدة خاصّة بنظام IQOS؛ أو
• - عرض خاص واحد (مثلاً: مجموعة واحدة من علبتَيْن)؛
• - أيّ وحدة من المُنتجات.

يجوز لكلّ مستهلك أن يطلب منتجات بقيمة 2500.00 شيكل كحدّ أقصى (ألفان وخمسمئة شيكل) في الشهر الواحد على موقع www.ps.iqos.com، ما لم يُذكَر خلاف ذلك على موقع www.ps.iqos.com

ويجوز لشركة يونيبال للتجارة العامة أن تعدّل الحد الأنى والحد الأقصى لكمية المنتجات المُحدَّدة أعلاه في أي وقت بحسب تقديرها.

4.توافر المنتجات

نحن نبذل قصارى جهدنا لتأمين التوافر الأفضل للمنتجات المعروضة على موقع www.ps.iqos.com. ولكنْ، إذا لم يعُدْ منتجٌ ما متوافراً متى قدمت طلباً، فسوف تتلقى رسالة من موقع www.ps.iqos.com تُعلِمك بأنّ طلبك سوف يتأخّر أو يُلغى بشكل جزئيّ أو كامل. في حالة التأخُّر، لك الخيار بأن تلغي طلبك أو تسترد الرصيد الذي سدّدته عبر استخدامه في طلب لاحق تقدمه على موقع www.ps.iqos.com. مع ذلك، نحن نحتفظ بحق استبدال قطعة ما لم تعُدْ متوافرة بقطعة أخرى من النوع نفسه (مثلاً: القطعة نفسها بلون مختلف). في هذه الحالة، سيظل الخيار متاحاً أمامك لإلغاء طلبك إذا كنت لا ترغب بتغيير مماثل.

إعادة البيع

يُمنَع منعاً باتّاً إعادة بيع المنتجات التي تمّ شراؤها على موقع www.ps.iqos.com

5.التسعير

تشمل الأسعار المنشورة على موقع www.ps.iqos.com كلها الضريبة على القيمة المضافة بسعر الصرف الساري العمل به. إنّ الأسعار المنشورة في وقت تقديم الطلب هي الأسعار المعمول بها.

6.الدفع

يمكنك أن تدفع نقداً عند تسليم المنتج. لا يوجد حد نقدي أدنى للطلب، لكنْ إذا كانت قيمة إجمالي الطلب أقل من 150 شيكلاً (مائة وخمسون شيكلاً)، عندئذٍ يُضاف 10 شيكلاً (عشرة شيكلاً) لكل طلب. أما بالنسبة للطلبات التي توازي أو تفوق قيمة الـ 150 شيكلاً، فلن تُفرَض عليها رسوم تسليم. عند التأكيد على الطلب، قد لا يُعاد إليك المبلغ الذي دفعته ما لم تستوفِ شروط بند "حق الإرجاع والسحب" المذكور أدناه.

نحن نحتفظ بالحق في عدم تقديم طرق دفع معينة والإشارة إلى طرق دفع أخرى متاحة. في هذه الحالة، لسنا ملزمين بتحديد أسباب قرارنا.

نحن نستخدم نظام تشفير يحمل إسم Secure Socket Layer (SSL) وتكنولوجيات وأنظمة تشفير معتمدة أخرى لضمان أمن البيانات الشخصية للمستخدِمين.

7.التسليم

لقد تم اختيار شركة We Deliver لتسليم المنتجات التي يتم طلبها في فلسطين إلى منزلك. إنّ التسليم محصور بفلسطين ولا يُسمَح بالتسليم عبر الحدود.

بصفة عامة، تُسلَّم الطلبات المؤكَّدة إلى العنوان المحدَّد في رسالة التأكيد على الطلب. إذا كنت غائباً في وقت التسليم، فسوف نحاول أن نعيد التسليم في توقيت آخر. إنْ لم تنجح عملية التسليم بعد المحاولة الثالثة، عندئذٍ سوف يُلغى الطلب.

سوف يتم تطبيق رسوم تسليم بالنسبة للطلبات التي تقل قيمتها عن 150 شيكلاً (مائة وخمسون شيكلاً) بقيمة 10 شيكلاً (عشرة شيكلاً) لكل طلب. وبالنسبة للطلبات التي توازي القيمة المذكورة أو تفوقها، فلن تُضاف أي رسوم تسليم. ويجوز لنا تغيير القيم المحدَّدة أعلاه في أيّ وقت كان.

8.مواعيد التسليم وأوقاته

تُسلَّم الطلبات عامةً في غضون ثلاثة أيام عمل بعد تقديم الطلب بغض النظر ما إذا كان يوم التسليم هو يوم عمل أو يوم عطلة. إن مواعيد التسليم وأوقاته ليست مضمونة وقد تتغيّر. لن يُعوَّض عليك في حال التأخُّر بالتسليم. ولا يمكنك أن تختار وقتاً معيناً للتسليم أو تطلب التسليم في يوم محدَّد.

لا تجري أي عمليات تسليم في أيام العطل الوطنية.

9.إخلاء المسؤولية

نحن لن نتحمل المسؤولية عن أي خسارة و/أو ضرر، ولن نكون مسؤولين عن أي تكاليف ذات صلة. وينطبق هذا الاستبعاد للمسؤولية بشكل خاص إذا تعذر تسليم الطلب أو إذا تأخر التسليم، أو إذا كان موقع www.ps.iqos.com لا يعمل أو يعمل بشكل سيء، أو إذا كانت المعلومات الموجودة على موقع www.ps.iqos.com غير دقيقة أو غير كاملة، أو إذا كان عنوان التسليم غير صحيح، أو في حال وجود فيروسات أو مشاكل تقنية أخرى، أو في حال السرقة أو بروز حوادث أخرى تتعلق بتسليم المنتجات.

10.سحب الطلب/إلغاء الطلب

يمكنك أن تلغي طلبك أو ترجعه ابتداءً من التاريخ الذي قدّمت فيه الطلب ولغاية فترة 30 يوماً بعد تسلُّم القطع، في حال كانت المنتجات في غلافها الأصلي فقط لا غير.

أنت مسؤول عن تغطية التكاليف كلّها في حال رغبت في إرجاع القطع إلينا.

إذا رغبت في إلغاء طلبك أو إرجاعه، الرجاء الاتصال بقسم خدمة المستهلك على الرقم 1-800-500-555، والذي سيشرح لك كيفية القيام بذلك. كما يمكنك أن تعلمنا برغبتك هذه عبر البريد الإلكتروني على العنوان التالي: [email protected]، ونحن سوف نحاول أن نعيد تسديد المبلغ الذي دفعته باستخدام طريقة الدفع نفسها التي استخدمتها أنت لدفع ثمن القطع (أو، وإنْ كنت لم تدفع لقاء القطع بعد، لإظهار رصيد هذه القطعة في حساب البدل الخاص بك) في أقرب وقت ممكن وفي مدّة لا تتجاوز الـ 14 يوماً من استلامنا لإشعار الإلغاء الخاص بك، شرط أن نكون قد تلقينا القطع التي تم إرجاعها أو حصلنا على إثبات بأنك أعدتها ضمن ما لا يزيد عن 30 يوماً من استلامك للطلب. ويمكن أن نستخدم طريقة دفع أخرى لتسديد المبلغ الذي سبق أن دفعته إذا أعطيتنا موافقتك. في أيّ حال، أنت لن تتحمّل أي تكاليف إضافية.

نحن نضمن إعادة الدفع لقاء أي قطعة يتم إرجاعها بالتوافق مع بند "سحب الطلب/إلغاء الطلب" هذا، شرط أنْ يتم إرجاع كل القطع بالحالة نفسها التي استلمتها بها. ويعني هذا أنّ المنتجات يجب أن تكون في غلافها الأصلي ويجب ألا تكون قد استُخدِمت أو تضرّرت.

إذا كانت القطعة التي استلمتها فيها عيوب، الرجاء إعلامنا في أقرب وقت ممكن وإعادة القطعة وفقاً لبند "ضمان الخلوّ من العيوب" الوارد أدناه.

11. ضمان الخلوّ من العيوب

يجب أن تتحقّق من المنتجات التي تتلقاها خلال عملية التسليم. إذا كانت المنتجات التي اشتريتها ذات عيوب، فنحن نلتزم بأنظمة الضمان القانونية المعمول بها. نحن نوافق على استبدال أي منتج ذات عيوب مجاناً، مُستبعدين بذلك أياً من السبل القانونية الأخرى للإنتصاف و/أو الطعن. إذا رغبت في رفع شكوى بشأن المنتجات ذات العيوب والتي قمنا بتسليمها، بما في ذلك الأضرار التي لحقت بها أثناء الشحن، الرجاء إعلامنا فوراً عبر الاتصال بقسم خدمة المستهلك على الرقم التالي 1-800-500-555 أو مراسلتنا على عنوان البريد الإلكتروني التالي: [email protected]

سرقة المنتجات واستخدامها

نحن لن نكون مسؤولين عن سرقة المنتجات أو سوء استخدامها بمجرّد تسليمها إليك. فتقع على عاتقك مسؤولية ضمان عدم سرقة المنتجات أو استخدامها من قِبَل القاصرين والذين تقلّ أعمارهم عن 18 عاماً.

IQOS Care

Terms and Conditions for participating in the IQOS Care

Last updated: [28/11/2019]
1.    Application of Terms/Eligibility
1.1    These terms and conditions (Terms) are applicable to and govern your participation in the IQOS Care program (IQOS Care). You should read these Terms carefully as they affect your legal rights and govern your relationship with Philip Morris [full name and address of the PM affiliate] (Philip Morris).
1.2    You are only eligible for membership of IQOS Care if: (i) you are an adult smoker or IQOS user aged 18 years and over and you are registered in our IQOS database; and (ii) your main residence is in a country where IQOS Care is available. 
1.3    To participate in IQOS Care you must register an eligible device as described in paragraph 2.1 (Device) in our database either at iqos.com, by calling customer service center, by post, at IQOS coach or at a participating IQOS store.
1.4    By signing up for IQOS Care, clicking ‘I Agree’ or a similar button, or registering for IQOS Care through a customer service center, by post, at IQOS coach, participating IQOS store or otherwise using IQOS Care, you agree to be bound by these Terms. Likewise, if you register another Device, or if we change these Terms, and you then use IQOS Care, you agree to be bound by these Terms. Your acceptance of these Terms is deemed to occur in the country of your registered residence as per our IQOS database. 
1.5    If you do not agree (or cannot comply) with these Terms, then you are not permitted to use IQOS Care.  
1.6    No modification of these Terms by you is permitted unless Philip Morris expressly agrees in writing.
1.7    Your use of IQOS Care is at our discretion and we may refuse your application to use, or we may terminate your right to use IQOS Care for any reason including if you breach any of these Terms.
1.8    We also reserve the right to amend these Terms and IQOS Care upon notice at any time. If you do not agree to any such amendments you may terminate your membership of IQOS Care.
2.    Eligible Devices/Registration 
2.1    The following Device models are eligible for registration in IQOS Care:
(a)    IQOS 2.4, IQOS 2.4+, IQOS 3 or Holders and Chargers thereof
(b)    IQOS 3 MULTI
2.2    The Device must have a readable and valid serial number.  Second hand Devices are not eligible for registration.
2.3    If you are already registered in our database and purchased any of the Devices from January 1, 2018 onward, then to become a IQOS Care member you must accept the Terms and register your Device within 30 days of the launch date of IQOS Care. 
2.4    For all new IQOS users who register in our database after the IQOS Care launch date you may become a IQOS Care member by accepting the Terms and registering your Device within 30 days of the purchase date. 
2.5    In completing the registration process you must provide all required mandatory information in an accurate and complete manner and keep this information up-to-date. If you do not complete the mandatory fields in the application form (such as, for example, age, smoker status, email address and/or phone number) your application will not proceed. If you provide inaccurate or incomplete information Philip Morris reserves the right to terminate your membership of IQOS Care without notice.
2.6    Following the registration process for IQOS Care you will be informed whether your registration is successful. Membership of IQOS Care and the services provided are personal to you and may not be transferred to any third party.
2.7    Your use of IQOS Care is linked to your country of residence. As IQOS Care is only available in certain countries if you change your country of residence, then you must inform us and reapply to use IQOS Care in your new country of residence.
3.    Term and Termination 
3.1    The term of your membership in IQOS Care is from the date of acceptance of these Terms and valid within the remaining duration of your 12 months’ IQOS voluntary warranty period in the country of purchase.
3.2    You may terminate your membership of IQOS Care at any time with immediate effect by notifying Philip Morris https://ps.iqos.com/iqoscareplus. Upon termination of your membership you are no longer entitled to receive the Services for any of your Devices. 
3.3    Philip Morris may terminate your membership with IQOS Care at any time with immediate effect if you breach these Terms. Philip Morris may also terminate your membership for any reason upon 30 days’ notice. 
3.4    Membership of IQOS Care entitles you to the services described in paragraphs 4 and 5 (Services).
4.    [Accidental Damage] [Unintended Mishap]
4.1    If your Device suffers [accidental and unintended damage] that affects the functionality of your Device which is not caused by your misuse or reckless behavior (Accidental Damage) you may be eligible for a replacement Device as described in this paragraph 4.
4.2    You must give the damaged Device (including all components) to Philip Morris and you will be provided with a replacement IQOS device of the same type equivalent to a new Device in performance and reliability. If a replacement IQOS device of the same type is not available, an IQOS device which is at least functionally equivalent will be provided as a replacement. Philip Morris will keep all replaced Devices. If only part of the Device is damaged e.g. the holder or the charger, then only the damaged part will be replaced and Philip Morris will only keep the replaced part of the Device.
4.3    Limitations from Accidental Damage
(a)    You must take all reasonable precautions to protect your Device and use and maintain the Device in accordance with its instructions and user guide. If you do not do so then you are not entitled to a replacement Device.
(b)    You are limited to one replacement Device for Accidental Damage for each registered Device.  After the first claim is settled, the Accidental Damage in your country of residence and associated Rapid Replacement on this program will cease. However, you can still receive the remaining Services for your Device until the end of your membership term. 
(c)    You are not entitled to a replacement Device where the Accidental Damage was caused prior to the launch date of IQOS Care or where any of the following circumstances are applicable:
(i)    any product that is not an eligible Device as per the list contained in paragraph 2.1;
(ii)    damage caused by abuse or misuse, or actual, or attempted, modification or alteration of the Device, power surge;
(iii)    Devices with a serial number that has been altered, defaced or removed; 
(iv)    Devices that have been opened, serviced, modified or altered in a manner not authorized by Philip Morris;
(v)    the loss or theft of your Device; 
(vi)    cosmetic damage to your Device which does not affect the functionality of the Device, including, but not limited to, hairline cracks, scratches, dents, broken plastic on ports and discoloration;
(vii)    damage or failure caused by normal wear and tear and/or usage of the Device; 
(viii)     improper handling, or liquid contact, damage from fire, flood, or natural disaster, war, terrorism, or acts of God;
(ix)    malfunction due to use with non-compatible product;  
(x)    damage or malfunction caused by failure to use as described in the associated IQOS User Guide or 
(xi)    failure due to defects in materials and/or workmanship and/or design; however, such failures may be covered separately either by your consumer rights or by the IQOS voluntary warranty that is in addition and without prejudice to all rights and remedies provided by consumer protection laws in the country of purchase.
4.4    Making a claim under Accidental Damage
(a)    You must: 
(i)    report your claim to Philip Morris by [insert] as soon as possible and no later than [14] days from the date your Device suffers Accidental Damage, including the following information: (1) the serial number for the affected Device; (2) description of the symptoms, problems with or causes of the damage to the Device; (3) error messages; and (4) actions taken before the Device experienced problems and any steps you took to resolve the problem;
(ii)    if requested by Philip Morris, you must provide proof of purchase for your Device; and
(iii)    follow packaging and mailing instructions given by Philip Morris for shipping the affected Device to Philip Morris; and
(iv)    otherwise comply with Philip Morris’s return Devices authorization process. 
(b)    You may also make a claim via customer service center by telephoning the number provided at www.iqos.com for your country of residence and providing the same information detailed in paragraph 4.4(a).
(c)    You must not send Philip Morris products and accessories that are not supported by Accidental Damage replacement. If you send Philip Morris these items they will not be returned and they will be destroyed.
(d)    Philip Morris will determine whether you are entitled to a replacement Device in accordance with these Terms. If you are entitled to a replacement Device this will be provided to you in one of the following ways: 
(i)    Courier delivery.  A replacement Device will be couriered to you and you must send the affected Device to Philip Morris 
(ii)    Carry-in service. You can return your affected Device to a participating IQOS store and participating IQOS service points you will be provided with a replacement.
(iii)    Mail-in service. Philip Morris will provide you with prepaid postage and packaging required so that you can send your affected Device Equipment to Philip Morris. Once the screening is complete, Philip Morris will return the Device or a replacement to you. Philip Morris will pay postage costs to and from your location if all instructions are followed by you.
(e)    If you seek to claim a replacement Device in a country that is not the country of purchase, you will need to comply with all applicable import and export laws and regulations, and you will be responsible for all customs duties, value added tax and other associated taxes and charges that may apply.
5.    International Assistance
5.1    You have access to an international toll free number (charges may apply in some locations) when traveling abroad to countries where IQOS is commercialized by Philip Morris or its affiliates or an authorized partner. This service includes troubleshooting assistance from experienced IQOS agents and if required, replacement of your Device within (i) Accidental Damage in accordance with these Terms or (ii) IQOS Device issues defined in terms of material or workmanship when used in accordance with the IQOS User Guide.  
5.2    Service options, Device availability, response and delivery times may vary according to country.  This service will not affect your statutory rights and rights under IQOS voluntary warranty valid in the country of purchase.  
5.3    Limitations from International Assistance 
(a)    The limitations contained in paragraph 4.3 (Limitation) apply to Accidental Damage replacement under International Assistance. 
(b)    The following are excluded from replacement of IQOS Device issues defined in terms of material or workmanship when used in accordance with the IQOS User Guide the service: 
(i)    damage caused by normal wear and tear; 
(ii)    cosmetic damage (such as scratches, dents, broken plastic etc.); 
(iii)    damage caused by misuse, power surge, improper handling, liquid contact or fire; 
(iv)    malfunction due to use with non-compatible product; 
(v)    damage or malfunction caused by attempt to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer; or
(vi)    damage or malfunction caused by failure to use as described in the associated IQOS User Guide. 
5.4    Making a claim under International Assistance
(a)    You must: 
(i)    report your claim to customer service center by telephoning the number [1-800-500-555] as soon as possible and no later than [1] day from the date your Device suffers Accidental Damage or IQOS Device issues defined in terms of material or workmanship when used in accordance with the IQOS User Guide, including the following information: (1) the serial number for the affected Device; (2) description of the symptoms, problems with or causes of the damage to the Device; (3) error messages; and (4) actions taken before the Device experienced problems and any steps you took to resolve the problem;
(ii)    if requested by Philip Morris, you must provide proof of purchase for your Device; and
(iii)    follow packaging and mailing instructions given by Philip Morris for shipping the affected Device to Philip Morris; and
(iv)    otherwise comply with Philip Morris’s return Devices authorization process. 
(b)    Philip Morris will determine whether you are entitled to a replacement Device in accordance with these Terms. If you are entitled to a replacement Device this will be provided to you in one of the following ways: 
(i)    Courier delivery.  A replacement Device will be couriered to you and you must send the affected Device to Philip Morris 
(ii)    Carry-in service. You can return your affected Device to a participating IQOS store and participating IQOS service points you will be provided with a replacement.
(iii)    Mail-in service. Philip Morris will provide you with prepaid postage and packaging required so that you can send your affected Device Equipment to Philip Morris. Once the screening is complete, Philip Morris will return the Device or a replacement to you. Philip Morris will pay postage costs to and from your location if all instructions are followed by you.
(c)    You will need to comply with all applicable import and export laws and regulations, and you will be responsible for all customs duties, value added tax and other associated taxes and charges that may apply.
6.    Other Services
6.1    IQOS Coach. You will have access to a dedicated remote coach for supporting you in converting from cigarettes to IQOS. Access is during normal business hours in your country of residence. 
6.2    Rapid Replacement Service. This service provides for rapid replacement of your Device within a guaranteed time period in case of Accidental Damage and/or where you have a valid claim for IQOS Device issues defined in terms of material or workmanship when used in accordance with the IQOS User Guide. For a replacement due to Accidental Damage, you are limited to one Rapid Replacement Service.  Eligibility for this service is determined by Philip Morris. This service is only applicable in the selected locations of your country of registration. 
6.3    First to Know. You will receive news and information about IQOS Care, IQOS products and services, invitations to take part in special events and activities, such as the presentation of new products or discount and other promotions, personalized product information and special offers and/or services, access to exclusive content or events, news and updates of relevance for participants.
6.4    Special Offers. You are eligible to a discount of 10% reduction on all IQOS accessories that you purchase online and in participating IQOS stores up to a maximum spend of 2.000 Euros during your membership period [drafting note: markets to adapt according to their business and legal requirements].
7.    Your Obligations.  
You agree:
(a)    not to misuse the IQOS Care program and the Services;
(b)    to keep your membership account safe and secure; 
(c)    where an exchange takes place, then any replacement Device becomes your property and the replaced Device becomes the property of the entity which makes the exchange; and
(d)    to comply with applicable law.
8.    Warranty/Limitation of Liability
8.1    As your membership of IQOS Care is free of charge, it is provided ‘As Is’ and without any warranty.
8.2    Philip Morris shall not be liable to the maximum extent permitted under applicable law whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any direct losses, loss of profits, sales, revenues or savings, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising or otherwise resulting from your membership of IQOS Care or your use of the Services. Philip Morris shall not be liable for any of the losses described in this paragraph 7.2 even if you have informed Philip Morris of the possibility of such losses. 
8.3    Nothing in this paragraph 7 excludes any liability that cannot be excluded by applicable law. 
9.    Miscellaneous
9.1    IQOS Care is not an insurance policy.  
9.2    IQOS Care is currently provided free of charge.
9.3    Details of the processing of your personal data that you provide us are described in our Privacy Notice available at [https://ps.iqos.com/ar/legal#privacy-notice].
9.4    These Terms are subject to the laws of the registered office of Philip Morris. Any legal dispute will be subject to the exclusive jurisdiction of the city in which Philip Morris has its registered office. 
9.5    For questions, inquiries and contact information please refer to [https://ps.iqos.com/ar/contact-us]

IQOS Social Media Accounts

Terms of use and your privacy on this social media page

You may have been redirected here from one of our IQOS social media sites (“social media sites”),for example from the Customer Care pages of one of our Social Media Accounts(e.g. Facebook, Twitter, etc.) (in this document, we refer to all those accounts together as “Social Media Accounts”.

The Social Media Accounts are intended for adult smokers who want to continue enjoying tobacco products or use other nicotine products and adult IQOS users residing in Palestine market and by engaging with our Social Media Accounts You confirm You fulfill these criteria.

Who we are?

We are a member of the Philip Morris International (“PMI”) group of companies. We have identified ourselves to You, and given our contact details, in the website where this document (“Terms”) is published or on the respective Social Media Accounts accordingly.

How do you accept these Terms?

By using any of our Social Media Accounts, You agree to comply with these Terms. You also agree to comply with any other applicable platforms specific terms of use (e.g. Facebook’s Statement of Rights and Responsibilities, Twitter’s Terms of Use, etc.). 

Good Conversion Practices and Our Duty to Inform

Before we tell You what You shouldn’t do on our Social Media Accounts, here are some things You should know about IQOS:

PMI offers a variety of quality, scientifically substantiated smoke-free products that are much better choices than continued smoking. Our vision is that our smoke-free products will one day replace cigarettes.

1. Cigarette smoking causes serious diseases and is addictive. Without question, the best decision any smoker can make is to quit tobacco and nicotine use altogether.

2. PMI’s smoke-free products are for adults who would otherwise continue to smoke or use other nicotine products.

3. We do not offer PMI’s smoke-free products to people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products. Our smoke-free products are not an alternative to quitting and are not designed as cessation aids.

4. PMI’s smoke-free products are not risk free and contain nicotine, which is addictive.  Switching to a smoke-free product is, however, a much better choice than smoking.

5. We support our adult smoke-free product users in their journey to full conversion through education and guidance.

6. For consumers to experience the benefits of smoke-free products, they must switch completely and abandon smoking permanently.

7. Minors should not use tobacco or nicotine in any form.

8. Pregnant women, diabetics and people with heart problems should not use any tobacco or nicotine product.

Your Contribution

We’ll regularly monitor the Social Media Accounts, responding to and passing on as many useful recommendations as we can. We are glad You are here and expect feedback and passionate conversations but let’s keep it clean and positive.

1. You are responsible for the content You post on Social Media Accounts and we reserve the right to remove any postings that contain:

• Offensive or violent language
• Hateful or discriminatory comments regarding race, ethnicity, religion, gender, disability, sexual orientation or political beliefs
• Links or comments containing sexually explicit content material
• Violations of copyright or intellectual property rights
• Spam, link baiting or files containing viruses that could damage the operation of other people’s computers or mobile devices
• Attacks on specific groups or any comments meant to harass, threaten or abuse an individual
• Commercial solicitations or the promotion of a competitor
• Confidential information or trade secrets
• Impersonate any person or organization
• Promotion of illicit trade

2. We reserve the right to ban or block a user posting content as described above and for a pattern of inappropriate postings or as otherwise deemed necessary by us, or remove any posts on our Social Media Accounts, if we do not think that a post complies with these Terms or any other applicable platform specific terms of use. And we shall be under no obligation to notify You of any such decision.

3. License to use User Generated Content (“UGC”). We would like to re-use the content that You submit, post, send us in Direct Private Message (DM) on our Social Media Accounts.

a)For any UGC that You share with us, you represent and warrant that:

a. You are current user of IQOS and at least 18 years old (if You do not appear in the selected UGC) or at least 25 years old (if you appear recognizably in the selected UGC);

b.The UGC is Your original work and does not violate any intellectual property, personality or other rights which belong to a third party;

c.Your permission to use the UGC under this agreement (“Your License”) does not violate or conflict with Your existing contractual arrangements or applicable laws;

d.Any people recognizably appearing in the UGC including yourself are at least 25 years old, and that You have permission from those people to: i) photograph, record or film them , ii) include their photograph, sound and/or video in the UGC and iii) if applicable, use their names for being shared by PMI and its affiliates for the purposes listed below with no consideration payable to them, and iv) You provide PMI with a copy of their written permission if PMI requests You to do so.

b) You keep all of Your rights to the UGC, but You hereby grant to PMI and its affiliates, a royalty free, perpetual license to use and copy, including for commercial purposes, the UGC for all lawful purposes including marketing, promoting and/or advertising of PMI’s non-combustible brands, as well as thereto related products, services and promotional materials, at PMI’s sole discretion and without any liability or warranties (express or implied) with respect to our use of it, from the date on which You grant PMI and its affiliates Your License.

c) You grant PMI and its affiliates the rights to reproduce, modify, display and prepare derivative works, publicly perform, display, distribute, broadcast, and otherwise use the UGC, in whole or in part in any way PMI (or any of its affiliates) desires, for the above purposes, in any anticipated media for publication and in any geographies.

d) You allow PMI and its affiliates to use the name, nickname, likeness, pseudonym, rights of publicity, voice, live or recorded performance, autograph, photographs and biographical information of You and any other people included in the UGC in accordance with our privacy notice available at https://pmiprivacy.com/en/consumer and that You have notified any other people included in the UGC of these terms.

e) If the UGC infringes any proprietary rights of any third party or defame or invade the privacy or publicity rights of any person, You will indemnify, defend and hold PMI and its affiliates harmless from and against any and all claims, demands, damages, liabilities, losses, costs and expenses arising from or related to this breach.

f) You agree that Your License is voluntary and You are free to enter into it with PMI.

g) You can opt-out from Your License agreement for future UGC at any time by contacting [email protected] (email id) or by other means following instructions set in the terms of use on our channels, but even after such an opt-out Your License will remain valid and enforceable with respect to any UGC You have granted us Your License and/or posted on our channels, accounts, wherever applicable according to the respective terms of use, before the opt-out.  Please consider that processing your opt-out request might take some time, but we will do our best to do it as soon as possible.

h) You can contact [email protected] (email id) for any queries or clarifications regarding Your License, if You believe Your copyright or intellectual property protected material has been used without authorization or if Your privacy or personality rights have been infringed.

i) Your License will be governed by the laws of Switzerland and will be subject to the jurisdiction of courts in Lausanne, Switzerland, without regard to any international conflict of law provisions, and to the exclusion of the 1980 U.N. Convention on Contracts for the International Sale of Goods.

Remember, posts from You or other people do not necessarily represent the views of Philip Morris International. We do not have responsibility for any content or links shared by You or other people. If You want to share this page or its content with Your own community, please, make sure the people who see Your posts are legal age smokers or adult IQOS users.

LIABILITY AND DISCLAIMERS

Your use of our Social Media Accounts is at Your sole risk. Our social media sites are provided on an "as is" and "as available" basis. Where possible, we may restrict Your access to our Social Media Accounts or any feature or part of them at any time. We disclaim all warranties of any kind, whether express or implied, including the implied warranties of merchantability, satisfactory quality and fitness for a particular purpose and any warranties that material on our social media sites is no infringing; that access to the site will be uninterrupted or error-free; that our social media sites will be secure; or that information on our social media sites will be complete, accurate or timely.

If anyone brings a claim against us related to Your actions or contributions, You will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.

To the fullest extent permitted under applicable law, You understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or any other damages relating to or resulting from Your use of or inability to use our social media sites. These include damages for errors, omissions, interruptions, defects, delays, computer viruses, Your loss of profits, loss of data, unauthorized access to and alteration of Your transmissions and data, and other tangible and intangible losses. This limitation applies regardless of whether the damages are claimed under the terms of a contract, as the result of negligence, or otherwise, and even if we or our representatives have been negligent or have been advised of the possibility of such damages.

Your Privacy

To find out more about how we handle information about you, including what information we collect, the purposes for which we use it, with whom we share it, and how we protect your privacy, please consult www.pmiprivacy.com/en/consumer

Changes to these Terms

We may amend these Terms from time to time without any notice. We encourage You to check these Terms each time You access and use our social media sites in order to stay up-to-date. If you then continue to use our social media sites, Your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

Jurisdiction

The laws of Switzerland govern these Terms and Your use of our social media sites, and You irrevocably consent to the exclusion jurisdiction of the competent courts located in Lausanne, Switzerland, without regard to any international conflict of law provisions, and to the exclusion of the 1980 U.N. Convention on Contracts for the International Sale of Goods.

Right to Assign, No Waivers, Severability

PMI may assign its rights and duties under these Terms to any party at any time without notice to You, unless notice to You is required by applicable law, but this will not affect Your rights or our obligations under these Terms.

Our failure to insist upon or enforce strict performance of these Terms is not a waiver of any of these Terms or PMI’s rights. Users should always assume these Terms apply.

If any provision in these Terms is held invalid or unenforceable, the remainder of these Terms shall continue to be enforceable.

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