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An IQOS ILUMA PRIME. hover: An IQOS ILUMA PRIME.

IQOS ILUMA PRIME
An IQOS ILUMA. hover: An IQOS ILUMA.

IQOS ILUMA
An IQOS ILUMA ONE. hover: An IQOS ILUMA ONE.

IQOS ILUMA ONE
An illustration showing an IQOS ORIGINALS DUO hover: An illustration showing an IQOS ORIGINALS DUO

IQOS ORIGINALS DUO
An illustration showing an IQOS ORIGINALS ONE hover: An illustration showing an IQOS ORIGINALS ONE

IQOS ORIGINALS ONE
An unopened IQOS device box on a table.
First steps to start with your IQOS ILUMA PRIME

Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips

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A charging Jade Green IQOS ILUMA PRIME device on a table.
Self-diagnose your IQOS ILUMA PRIME

Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.

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A Jade Green IQOS ILUMA PRIME device in an open case.
Accidental Damage Coverage for IQOS ILUMA PRIME

If you accidentally damage your IQOS ILUMA PRIME, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about. 

An unopened IQOS device box on a rug.
Rapid replacement for IQOS ILUMA PRIME

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

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A passport, plane ticket, and IQOS device on a desk.
International assistance for IQOS ILUMA PRIME

Get support on holiday or a business trip. We're only ever just a call away.

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This product is not risk free and provides nicotine, which is addictive. Only for use by adults.