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An IQOS ILUMA PRIME. An IQOS ILUMA PRIME.

IQOS ILUMA PRIME
An IQOS ILUMA. An IQOS ILUMA.

IQOS ILUMA
An IQOS ILUMA ONE. An IQOS ILUMA ONE.

IQOS ILUMA ONE
An illustration showing an IQOS ORIGINALS DUO An illustration showing an IQOS ORIGINALS DUO

IQOS ORIGINALS DUO
An illustration showing an IQOS ORIGINALS ONE An illustration showing an IQOS ORIGINALS ONE

IQOS ORIGINALS ONE
First steps to start with your IQOS ILUMA PRIME

Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips

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Self-diagnose your IQOS ILUMA PRIME

Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.

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Accidental Damage Coverage for IQOS ILUMA PRIME

If you accidentally damage your IQOS ILUMA PRIME, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about. 

Rapid replacement for IQOS ILUMA PRIME

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

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International assistance for IQOS ILUMA PRIME

Get support on holiday or a business trip. We're only ever just a call away.

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Got a question?
Find the answer in our FAQs.
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Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

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This product is not risk free and provides nicotine, which is addictive. Only for use by adults.