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An illustration showing an IQOS ILUMA PRIME hover: An illustration showing an IQOS ILUMA PRIME

IQOS ILUMA PRIME
An illustration showing an IQOS ILUMA hover: An illustration showing an IQOS ILUMA

IQOS ILUMA
An illustration showing an IQOS ILUMA ONE hover: An illustration showing an IQOS ILUMA ONE

IQOS ILUMA ONE
An illustration showing an IQOS ORIGINALS DUO hover: An illustration showing an IQOS ORIGINALS DUO

IQOS ORIGINALS DUO
An illustration showing an IQOS ORIGINALS ONE hover: An illustration showing an IQOS ORIGINALS ONE

IQOS ORIGINALS ONE
Turquoise IQOS Originals One device on a coffee table.
First steps

Learn how to use, clean and charge your IQOS ORIGINAL ONE device and find quick tips.

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"IQOS Originals One heated tobacco device, next to a turquoise guitar.
Complete service: Professional Device care

Get a full professionnal maintenance for your IQOS device either in any IQOS store or from home.

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Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

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Turquoise IQOS Originals One device on a coffee table
Accidental Damage Coverage

If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

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IQOS box home delivery.
Rapid replacement

If you are entitled for a replacement, with our rapid replacement service you wont’ have to wait too long for a new device to arrive or even leave your home.

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Turquoise IQOS Originals One device on a coffee table.
International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

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Got a question?
Find the answer in our FAQs.

FAQs
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