Get Support | IQOS Originals One

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IQOS ILUMA PRIME

IQOS ILUMA

IQOS ILUMA ONE

IQOS ORIGINALS DUO

IQOS ORIGINALS ONE

First steps

Learn how to use, clean and charge your IQOS ORIGINAL ONE device and find quick tips.

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Complete service: Professional Device care

Get a full professionnal maintenance for your IQOS device either in any IQOS store or from home.

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Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

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Accidental Damage Coverage

If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

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Rapid replacement

If you are entitled for a replacement, with our rapid replacement service you wont’ have to wait too long for a new device to arrive or even leave your home.

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International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

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Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our personal coaches in real time. Just drop them a message and they’ll say hello within seconds.

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Available hours:
Sat-Thur: 11:00 AM - 18:00 PM
Fri: 11:00 AM - 18:00 PM

Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

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Send us an email

Write to us. Our inbox is never too full.

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Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

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Call Center Operating Hours:
Sat-Thur: 11:00 AM - 18:00 PM
Fri: 11:00 AM - 18:00 PM

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