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Your device simply might be OFF or discharged
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Press the button of IQOS ORIGINALS ONE for 10 seconds to RESET which will also turn ON your device. Watch the tutorial to see how to RESET your device.
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Plug the device into a power outlet with the original IQOS ORIGINALS ONE power adaptor and cable. Always use the original power adaptor & cable and a wall outlet.
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While your device is being charged, the lights will be pulsing. Watch the tutorial to see more features of your device.
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Visit self-diagnostics tool if you need further support.
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Your device might be giving you a warning
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BLINKING YELLOW LIGHT ON IQOS ORIGINALS ONE:
This means your device is discharged. You should charge your device. Plug the device into a power outlet with the original IQOS ORIGINALS ONE power adaptor and cable. Always use the original power adaptor & cable and a wall outlet. Watch the tutorial to see how to charge your device. -
BLINKING RED LIGHT ON IQOS ORIGINALS ONE:
Your heating blade might be broken. Check your heating blade and if it is broken visit self-diagnostics tool.
Your device software might need a RESET. Press the pocket charger button for 10 seconds to reset your device. Watch the tutorial to see how to RESET your device. If this doesn’t resolve your issue, visit self-diagnostics tool. -
BLINKING WHITE LIGHT ON IQOS ORIGINALS ONE:
Your device might be outside of the operating temperature range (0°C to 50°C). You may need to let it cool down or warm up in your hands. If this doesn’t resolve your issue, visit self-diagnostics tool. -
Find out more on the article What do the lights on my IQOS ORIGINALS ONE mean?
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Your device simply might not be getting enough charge
- Always use IQOS ORIGINALS ONE original power adaptor and cable and use a wall power outlet. This helps to ensure your device will be charged faster. Find out more on the features of your device.
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Your device might need a cleaning
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Ensure to let your IQOS ORIGINALS ONE Holder fully cool down before you start cleaning (at least 30 seconds after the last use)
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Always use the original IQOS cleaning tool and cleaning sticks.
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Refrain from applying too much pressure and touching the heating blade.
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Clean after each pack of the tobacco sticks to save the taste you like and remember to renew your holder cap in every 6 months.
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Visit how to clean your device
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You didn’t find what you are looking for?
Did you know? You may place a self replacement order through our online diagnostics tool! We will help you step by step to identify your issue and let you know if you are eligible for a replacement, and if you are, we will arrange it for you! Visit self-diagnostics tool
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