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Discover IQOS
Discover heated tobacco
Get to know your IQOS Originals ONE
Follow the below steps to learn the key features on your IQOS ORIGINALS ONE
1. Press the button of IQOS ORIGINALS ONE for 4 seconds to turn
the device ON or OFF.
2. Press and release the button briefly to view the charge status
while it is not in use.
4 white strip lights: More than 75% charged.
3 white strip lights: 50% - 75% charged
2 white strip lights: 25% - 50% charged
1 white strip light: Less than 25% charged
Yellow light: Your device is discharged, charge your device
3. Plug your device into a power outlet with the provided original IQOS ORIGINALS ONE power adaptor and cable. While your device is being charged, the lights will be pulsing.
4. Ensure your device is fully charged to have up to 20 experiences.
5. Now, you know the basics and ready to use your IQOS ORIGINALS ONE! Watch the tutorial to learn more on your IQOS ORIGINALS ONE device!
How to use your IQOS ORIGINALS ONE
Start your first experience with your IQOS ORIGINALS ONE
1. Slide the lid and insert a HEETS tobacco stick gently. Insert the tobacco end first and stop at the silver line of the tobacco stick. Refrain from pulling the cap and twisting the HEETS stick.
2. Press the button on your device until it vibrates. Lights will start pulsing to prepare the experience. Wait until you feel two vibrations and the lights become stationary.
3. You are ready to go! Remember that;
3.1. One experience will be up to 14 puffs or 6 minutes, whichever comes first.
3.2. While your device is in use, the lights will also show how much of your current experience is remaining.
3.3. When 2 more puffs or 30 seconds are remaining, the device will vibrate, and the lights will start to pulse.
4. Once finished, pull up the cap and remove the tobacco stick. Remember always to pull up the cap first.
5. Once tobacco stick is removed, slide down the cap back.
6. Watch the tutorial to learn more on how to use your IQOS ORIGINALS ONE.
How to clean your IQOS ORIGINALS ONE
Clean your IQOS ORIGINALS ONE for the best possible tobacco experience
1. Ensure to let your IQOS ORIGINALS ONE fully cool down before you start cleaning (at least 30 seconds after the last use)
2. Slide the cap off and tap out any loose tobacco.
3. Open the rotating head of the cleaning tool and insert without twisting. Gently rotate three times. Remove without twisting. Gently tap your device again for any remaining residue
4. Open the sweeping head of the cleaning tool and align the position to the device and the heating blade. Insert smoothly without twisting. Move sideways from left to right to remove the residue around the blade. Gently tap your device again for any remaining residue.
5. Use cleaning sticks to clean inside the device without touching the heating blade. Clean also the inside of the cap from the bottom and the top.
6. Refrain from applying too much pressure and touching the heating blade.
7. Clean after each pack of the tobacco sticks to save the taste you like
8. Watch the tutorial to learn more on how to clean your IQOS ORIGINALS ONE.
New service
Free expert IQOS maintenance
Give your IQOS device a professional maintenance for
free with the new Complete service.
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Fri: 12:00 AM - 7:00 PM