International Assistance on IQOS ILUMA

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A Jade Green IQOS ILUMA PRIME Pocket Charger on an IQOS box.

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.

Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.

Get international assistance

Something we haven’t covered?

There are several ways you can reach us.

Use our Live Chat

Chat to our personal coaches in real time. They’re available from 8:00 AM to 8:00 PM Sun through Thursday and from 1:00 PM to 8:00 PM Friday. Just give them a message and they’ll say hello within seconds.

Let's chat

Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

Our Facebook Page

Send us an email

Write to us. Our inbox is never too full.

Email us

Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Get in touch

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Discover heated tobacco

Discover heated tobacco

International assistance

With you wherever you go

Available in over 65 countries

There for you as you travel

Got a question?
Find the answer in our FAQs.

Something we haven’t covered?

There are several ways you can reach us.

Use our Live Chat

Chat to our personal coaches in real time. They’re available from 8:00 AM to 8:00 PM Sun through Thursday and from 1:00 PM to 8:00 PM Friday. Just give them a message and they’ll say hello within seconds.

Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

Send us an email

Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

You’re never overlooked overseas

Discover heated tobacco

Discover heated tobacco

International assistance

With you wherever you go

Available in over 65 countries

There for you as you travel

Got a question?Find the answer in our FAQs.

Something we haven’t covered?

There are several ways you can reach us.

Use our Live Chat

Chat to our personal coaches in real time. They’re available from 8:00 AM to 8:00 PM Sun through Thursday and from 1:00 PM to 8:00 PM Friday. Just give them a message and they’ll say hello within seconds.

Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

Send us an email

Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

You’re never overlooked overseas

Got a question?
Find the answer in our FAQs.