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International Assistance Service

Care where you are

A gold IQOS DUO device on an orange copybook A gold IQOS DUO device on an orange copybook

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There are several ways you can reach us.

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Use our Live Chat

Chat to our personal coaches in real time. They’re available from 8:00 AM to 8:00 PM Sun through Thursday and from 1:00 PM to 8:00 PM Friday. Just give them a message and they’ll say hello within seconds.

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Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

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