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INTERNATIONAL ASSISTANCE
Help is Never Far Away
Travelling abroad? Our dedicated helpline +800 2559 2559 is available in selected locations in case of the issues with IQOS! Register your IQOS to receive your peace of mind abroad (Only available in in selected countries)
IQOS Support Abroad
We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.
IQOS International Assistance is Available in over 40 Countries
IQOS International Assistance is available in over 40 countries across Europe, the Middle East, Asia, Latin America, and Africa.
Still have questions about IQOS?
We are here to help you across multiple channels
IQOS Email Support
Send us your query
We will respond in 12 hrs
Available every day Saturday - Thursday 8:00 AM - 8:00 PM
Friday 1:00 PM - 8:00 PM
IQOS on Facebook
Visit our IQOS Facebook page
We will respond in 5 minutes
Available every day Saturday - Thursday 8:00 AM - 8:00 PM
Friday 1:00 PM - 8:00 PM
IQOS on Twitter
Get in touch with IQOS support on Twitter
We will respond in 5 minutes
Available every day Saturday - Thursday 8:00 AM - 8:00 PM
Friday 1:00 PM - 8:00 PM
IQOS Phone Support
Want to speak to one of our IQOS support experts? No problem, call us at 1-800-500-555
Available every day Saturday - Thursday 8:00 AM - 8:00 PM
Friday 1:00 PM - 8:00 PM
IQOS FAQ
Find your answer online
Full FAQs available here