The new IQOS 3 DUO has our fastest and most powerful Holder within IQOS family.
Inspired by our customers, it has been designed around your needs to enjoy the IQOS moment your way:
- It enables to enjoy two consecutive uses without Holder recharging
- Faster Holder charging allows you to focus on your enjoyment and not worry about recharge:
• At least 2min 20sec faster than charging the Holder of IQOS 2.4 Plus*
• At least 1min 40sec faster than charging the Holder of IQOS 3*
- It hosts our IQOS ProtectPlus™ System for better protection and reliability and NFC chip for easy registration and access to IQOS website

*provided IQOS 3 DUO Holder is fully charged the first time or when fully depleted; and applicable for charging IQOS 3 DUO Holder from 0 to 1 use. It may depend on conditions of use, on battery lifecycle, weather conditions and device usage.

To check the charge level of the IQOS 3 Duo Pocket Charger, press & release the Pocket Charger Button.

The Pocket Charger Status light will turn ON for 3 sec to indicate battery status:
4 LEDs = more than 75% charged
1 LED  = low charge. Need to charge

It takes approximately 120 minutes to fully charge the IQOS 3 DUO Pocket Charger from an electrical outlet. Only charge IQOS 3 DUO device using IQOS AC Power Adaptor and USB cable.

IQOS 3 DUO device does not require a full charge to work, however we recommend to fully charge the device before the first usage.
If the IQOS 3 DUO Pocket Charger is fully charged, you may use the Holder up to 20 times.
The Holder charging time is effective only if the IQOS 3 DUO Holder is fully charged the first time or after being fully depleted.

No, the new IQOS 3 DUO Pocket Charger is only compatible with IQOS 3.
If you insert the IQOS™ 2.4+ Holder into the IQOS 3DUO Pocket Charger, the Holder will not fit because of different size.
If you accidentally insert the IQOS 3 DUO Holder in the IQOS™ 2.4+ Pocket Charger, the Pocket Charger lights will start blinking, however, the Holder won’t charge.

You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 DUO USB cable hosts a USB-C port, which is different from that of IQOS™ 2.4+.

You can easily reset your IQOS 3 DUO device by pressing and holding the Pocket Charger Button for 10 seconds (until lights fade out), then releasing.
All Status Lights will turn OFF, blink three times, and progressively fade in, to confirm the RESET.

You can check the Holder status (how many uses are available without recharge) in two ways – either on the Holder itself or on the Pocket Charger:

To check the status on the Holder:
- Press & release the Button of the Holder:
o 2 lights – ready for two uses
o 1 light – ready for one use
o No light – Holder not charged

To check the Holder status on the Pocket Charger:
- Press & release the Pocket Charger Button
- 2 lights – ready for two uses
- 1 light – ready for one use

On IQOS 3 DUO P. Charger       On IQOS 3 P. Charger*

* For those customers who use a mixed version of IQOS 3 DUO Holder in the IQOS 3 Pocket Charger. In some cases it may be required to upgrade the firmware of IQOS 3 Pocket Charger to know when the Holder is ready for 1 use.

IQOS 3 DUO enables to have two consecutive uses without Holder recharge. They will be indicated by the two white LED lights on your Holder and Pocket Charger.
 
Once you have finished the first use, there will be only one light left, i.e. 2 LEDs on – 2 uses ready, 1 LED – 1 use.

If you need the second use right away, your Holder is instantly ready for it.

If you do not need the second use right away, simply put the Holder back in the Pocket Charger for a quick recharge to have 2 uses back again.

In most cases, you can charge Holder back to at least one experience faster than Holder

IQOS 3 DUO Holder vibrations are activated in the following situations:
- At the start of the heating (once you press the Holder Button to start) - one vibration
- When the device is ready to be used – two vibrations
- When the experience is nearly complete (30 seconds prior the end)  - two vibrations

- When the experience is nearly complete (30 seconds prior the end of the tobacco session)  - two vibrations

IQOS 3 DUO is designed to work in a wide range of temperatures, but HEETSTM tobacco stick tastes best when the device is used between 0°C and 50°C.

NFC stands for Near-field communication (NFC). It enables two electronic devices, your IQOS device and your phone, communicate by bringing them within 4 cm of each other.
In IQOS, we use this technology to offer simplified access to the digital experience (IQOS website) to iOS users or users who do not wish to download IQOS Connect App.
It allows for simplified user/device registration, easy device onboarding to quickly learn how to use your IQOS.
Just in one tap you will get access to your key needs – quickly find nearest IQOS store, contact customer care,  access IQOS online store and many more.

If your phone hosts a NFC chip, just activate your NFC in your phone’s settings menu.
The two devices will connect automatically when you bring them close to each other (less than 4 cm apart) and IQOS webpage will open. That’s it.

There are two ways to access the IQOS website for registration: with NFC tap or QR code:

1. Registration by using NFC Tap:

o tap your smartphone on the device’s  door to open  web interface on your phone’s screen
o fill in required information to register. Note, that the device’s serial number is automatically populated.

2. Registration by using QR code:

o scan QR code on the device packaging (the folio inside the packaging that contains user documents) to open  web interface
o take a picture of the label on the packaging to capture the serial number of your device
o device’s serial number is automatically populated.  If not, please take a picture of the label outside the packaging box to capture the serial number of your device
o fill in required information to register your device

If you already have an IQOS 3 device and would like to use your IQOS 3 DUO Holder with the IQOS 3 Pocket Charger, you might need to upgrade your firmware.
To understand whether your current IQOS 3 requires an upgrade, do the following:
1. Fully charge your IQOS 3 DUO Holder and insert it in the IQOS 3 Pocket Charger
2. Press the Pocket Charger button to check the Holder status light:
a. If the light blinks once – need upgrade
b. If the light blinks twice – no need for upgrade
You can upgrade the firmware of your device in the IQOS Store. It is free of charge.

After the upgrade you will be able to charge and use your IQOS 3 DUO Holder with the IQOS 3 Pocket Charger.

IQOS ProtectPlus™ introduces a number of improved features related to design and technology to redefine the concept of protection and reliability of IQOS 3™:

• robust outer shell improves shock resistance of the device
• new side door opening tested to guarantee reliable device performance
• new technology provides longer battery life
• electronic chamber* of your IQOS 3™ Holder has been redesigned for improved device reliability

* Electronic chamber refers to the area of the IQOS™ Holder, where the electronic elements are located.

IQOS is an alternative for adult smokers who would otherwise continue to smoke and want to enjoy real tobacco taste without many of the inconveniences of cigarettes, such as ash or smoke. It is not for people who have quit smoking or have never smoked.

IQOS is our most advanced smoke-free product that uses sophisticated electronics to heat tobacco instead of burning it to release a flavourful nicotine containing vapour.

IQOS and HEETS tobacco sticks are not for minors (under 18 years).  Please refer to Important Information section for details.
https://ps.iqos.com/en/products/iqos/information

No. IQOS is not a smoking cessation device or intended as a device to quit smoking. 

If you are concerned about the health effects of smoking, your best option is to quit tobacco use altogether.

No, IQOS does not produce smoke because it does not burn tobacco. It generates a tobacco vapour that is what you see when using IQOS. 

IQOS is a better alternative to smoking because it heats tobacco instead of burning it. It provides real tobacco taste without fire, ash or cigarette smoke, and less smell.

IQOS emits on average 95% lower levels of harmful chemicals compared to cigarettes.*

Switching completely to IQOS presents less risk to your health than continuing to smoke.

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

* Compared to the smoke of a reference cigarette (3R4F).  It does not necessarily equal a 95% reduction in risk.

If you are concerned about the health effects of smoking, your best option is to quit tobacco and nicotine use altogether.

No you should not. IQOS device has been designed to work exclusively with HEETS tobacco sticks, and vice versa.
It is only by using both together that you can take full advantage of the benefits that the system provides and that have been proven by PMI science.
All our studies are based on the use of IQOS with HEETS tobacco sticks.

While switching completely to IQOS presents less risk to your health, IQOS is not risk-free and delivers nicotine, which is addictive. The best option is to quit tobacco and nicotine use altogether. However, switching completely to IQOS is a better choice than continuing to smoke.

For any assistance, please, contact our Customer Care:
By phone: 1-800-500-555 Saturday to Thursday 8:00 AM to 8:00 PM, and Friday 1:00 PM to 8:00 PM
By email: [email protected]
Twitter: @iqos_support_ps
Facebook: @facebook.com/iqos.pse

HEETS tobacco sticks are designed for the same duration and number of puffs as cigarettes.
Up to 14 puffs or about 6 minutes, whichever comes first.

The HEETS tobacco sticks are designed specifically for the IQOS devices. They have an optimal length, diameter and design for the IQOS Holder.

The taste of HEETS tobacco sticks is different from that of cigarettes because tobacco is heated rather than burned.
By heating the tobacco, the true taste of the tobacco is released.
HEETS tobacco sticks are made from a specially selected blend of tobacco in order to provide tobacco taste and satisfaction that replicates as much as possible what adult smokers expect.

Yes, HEETS tobacco sticks contain nicotine, which is addictive.
Nicotine is naturally present in the tobacco used in HEETS. It is released in the vapor that is generated during the IQOS usage.

Ultra-compact and precisely designed, HEETS consistently deliver tobacco taste, satisfaction and pleasure when heated with IQOS Device.
 
Tobacco part consists of the carefully selected, finely ground and specially prepared tobacco that delivers the best taste while heating.
Non-tobacco part consists of:
                                                                                                                                                                                                                       
• Cooling plug  - made of corn-based material also used in medical, food and beverage industries
• Air flow chamber – designed to hold the tobacco plug in place and transfer the aerosol to the cooling plug
• Protective wrap – protective aluminium wrap which helps to deliver a consistent taste experience
• Filter - similar to the mouthpiece filter of a cigarette. Made of cellulose acetate.

If you have difficulties inserting the HEETS tobacco sticks in the IQOS Holder, we advise you to first check whether:
• there is any tobacco residue left in the Holder
• the heating blade is cleaned regularly
• the Holder Cap is fully closed

If the above is all right, you can try to pre-heat the IQOS Holder prior to inserting the HEETS tobacco stick:
- IQOS 2.4/ IQOS 2.4P / IQOS 3/IQOS 3 DUO:
- Press the Holder Button to start heating
- Wait for 2-3 seconds for pre-heating
- Gently insert the tobacco stick

- IQOS 3 MULTI:
- Open the lid
- Press the Button to start heating the device
- Wait for 2-3 seconds for pre-heating
- Gently insert the tobacco stick

If none of the above solutions helps, consider the following options:
• Please contact Customer Care for assistance
• Visit the  nearest IQOS Store

If the tobacco plug is stuck in your cap, remove by gently tapping the cap on a hard surface to extract the tobacco plug, or by using a cleaning pin.
If you use the pin, simply push the rod outward from the bottom part of the cap.
To prevent this issue, please make sure to always lift up the cap before extracting the used HEETS™ tobacco stick. 

You can easily check the charge level by following these simple steps:

1. Press for 1 second the ON/OFF button
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged

It takes approximately 120 minutes to fully charge the IQOS 2.4Plus Pocket Charger from an electrical outlet. Only charge IQOS 2.4Plus device using the supplied AC Power Adaptor and USB cable.

The IQOS device does not require a full charge to work. If the IQOS 2.4Plus Pocket Charger is fully charged you may use the holder for up to 20 times.

You can easily do a reset of your IQOS 2.4Plus device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink.

Holder vibrations are activated in the following situations:
- At the start of heating (once you press the Holder Button to start)
- When the experience is nearly complete (30 seconds prior the end) 

The red light, blinking or steady, on your Holder may indicate that:
- Holder is not  charged
- Device is outside its optimal operating temperature (10°C - 40°C)
- You pressed on the Holder button during usage
- Holder malfunction
To resolve the issue, you may try the following:

a. Check that the IQOS 2.4Plus Pocket Charger is switched ON and has enough power
b. Place the Holder in the Pocket Charger and wait until it is fully charged (up to 4 minutes)
c. Ensure your Holder’s electric contact is clean
d. If none of the above works, perform a reset of your device
e. Still no luck? Please contact Customer Care:
By phone: 1-800-500-555 Saturday to Thursday 8:00 AM to 8:00 PM, and Friday 1:00 PM to 8:00 PM
By email: [email protected]
Twitter: @iqos_support_ps
Facebook: @facebook.com/iqos.pse

a. Holder light on the IQOS 2.4Plus Pocket Charger indicates a Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle.

b. The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C)

Please, perform a reset of your device  and make sure it is in the optimal temperature range.

Still no luck? Please contact Customer Care:
By phone: 1-800-500-555 Saturday to Thursday 8:00 AM to 8:00 PM, and Friday 1:00 PM to 8:00 PM
By email: [email protected]
Twitter: @iqos_support_ps
Facebook: @facebook.com/iqos.pse 

IQOS 2.4Plus is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 10℃ and 40℃.

To check the charge level of the IQOS 3 Pocket Charger, press & release the Pocket Charger Button.

The Pocket Charger Status light will turn ON for 3 sec to indicate battery status:
4 LEDs = more than 75% charged
1 LED  = low charge. Need to charge

It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using IQOS AC Power Adaptor and USB cable.

IQOS 3 device does not require a full charge to work, however we recommend to fully charge the device before the first usage.
If the IQOS 3 Pocket Charger is fully charged, you may use the Holder up to 20 times.
The Holder charging time is effective only if the IQOS 3 Holder is fully charged the first time or after being fully depleted.

No, the IQOS 3 Pocket Charger is only compatible with IQOS 3.
If you insert the IQOS™ 2.4+ Holder into the IQOS 3 Pocket Charger, the Holder will not fit because of different size.
If you accidentally insert the IQOS 3 Holder in the IQOS™ 2.4+ Pocket Charger, the Pocket Charger lights will start blinking, however, the Holder won’t charge.

You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 10 seconds (until lights fade out), then releasing.
All Status Lights will turn OFF, blink three times, and progressively fade in, to confirm the RESET.

IQOS 3 Holder vibrations are activated in the following situations:
- At the start of the heating (once you press the Holder Button to start) - one vibration
- When the device is ready to be used – two vibrations
- When the experience is nearly complete (30 seconds prior the end)  - two vibrations

- When the experience is nearly complete (30 seconds prior the end of the tobacco session)  - two vibrations

IQOS 3 is designed to work in a wide range of temperatures, but HEETS™  tobacco stick tastes best when the device is used between 0°C and 50°C.

IQOS ProtectPlus™ introduces a number of improved features related to design and technology to redefine the concept of protection and reliability of IQOS 3™:

• robust outer shell improves shock resistance of the device
• new side door opening tested to guarantee reliable device performance
• new technology provides longer battery life
• electronic chamber* of your IQOS 3™ Holder has been redesigned for improved device reliability

* Electronic chamber refers to the area of the IQOS™ Holder, where the electronic elements are located.

You can easily check the charge level by following these simple steps:

1. Press IQOS 3 MULTI Button for 1 second (short press)
2. The Battery Status lights will turn on and indicate the level of charge:
4 LEDs = more than 75% charged
1 LED  = low charge. Need to charge

It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.

The IQOS 3 MULTI device does not require a full charge to work, however, we recommend to fully charge the device before the first usage.
If the device is fully charged, you may use it up to 10 times without having to recharge between the HEETS Tobacco sticks.

You can easily reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing.

The lights will fade in and out to confirm a reset.

IQOS 3 Multi vibrations are activated in the following situations:

- At the start of the heating (once you press the Button to start) - one vibration
- When the device is ready to be used - two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session)  - two vibrations

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.
Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C).
Please, perform a reset of your device and try again.
Still no luck? Please contact Customer Care:
By phone: 1-800-500-555 Saturday to Thursday 8:00 AM to 8:00 PM, and Friday 1:00 PM to 8:00 PM
By email: [email protected]
Twitter: @iqos_support_ps
Facebook: @facebook.com/iqos.pse

IQOS 3 MULTI is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 0℃ and 50℃.

IQOS Holder and Pocket Charger are designed to be safe, as electronic devices, when used in accordance with the instructions in the User Guide. 
They both comply with the EU consumer electronic safety requirements indicated by the “CE" (European Conformity) symbols on the packaging.
For more details refer to the User Guide.

If your IQOS device is not working, simply perform a reset. 
Still no luck? Please contact Customer Care:
By phone: 1-800-500-555 Saturday to Thursday 8:00 AM to 8:00 PM, and Friday 1:00 PM to 8:00 PM
By email: [email protected]
Twitter: @iqos_support_ps
Facebook: @facebook.com/iqos.pse

Keep IQOS away from water, direct sunlight and/or heat.
Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.

You can easily clean your IQOS™ Holder and Cap in few steps:
IQOS Holder:
• Prepare
1. switch off your IQOS Holder
2. wait for at least  30 seconds to cool down the blade
3. remove the cap
4. slide open your IQOS Cleaning Tool and check if it is not deformed and free of particles
• Insert
1. with a straight and gentle gesture, insert the IQOS Cleaning Tool till it touches the bottom of the heating chamber
2. do not twist yet
• Clean
1. without any further pushing pressure, gently twist IQOS™ Cleaning Tool 2-3 times
2. stop twisting, and extract the Tool straight from the Holder
3. gently tap the Holder and the Cleaning Tool to remove the tobacco residuals

• Finalize – use the IQOS™ Cleaning Sticks as a finishing touch.

1. insert the IQOS™ Cleaning Stick straight along the chamber
2. do not push or hit against the blade
3. do not attempt to clean the blade
4. in case IQOS™ Cleaning Stick is blocked, do not force. Simply use again the IQOS Cleanig Tool and repeat the above steps.
IQOS Cap:
1. Clean the inside of the IQOS™ Cap from the top  with the IQOS™ Cleaning Sticks
2. Clean the bottom of the Cap with the IQOS™ Cleaning Tool:
a. Insert the IQOS™ Cleaning Tool till it touches the bottom of the Cap
b. Without extra push, gently twist the IQOS™ Cleaning Tool 2 - 3 times
c. Stop twisting, and gently tap both the cap and the IQOS™ Cleaning Tool to remove tobacco residuals.

Gently tap the IQOS™ Cleaning Tool on a surface and use a cloth to get rid of the residues.
Do not clean it with water to avoid any humid contact with the electronics of the IQOS™ Holder.

To ensure optimal taste, we recommend cleaning your IQOS™ once a day. You can clean even more frequently if you feel to.
A regular cleaning of your IQOS™ will make the cleaning process quick and smooth.
Only use IQOS™ original cleaning tools to clean your IQOS™.

Fill our trial form here and we will get in touch with you!

Or contact customer care:
By phone: 1-800-500-555 Saturday to Thursday 8:00 AM to 8:00 PM, and Friday 1:00 PM to 8:00 PM
By email: [email protected]
Twitter: @iqos_support_ps
Facebook: @facebook.com/iqos.pse

We know that some adult smokers find it challenging to convert to IQOS.  That is why we encourage adult IQOS users to join our complimentary and effective QOACH program.
Your personal QOACH will be by your side to answer your questions via phone, email or facebook messenger ― whichever you prefer.
How does this program help? From deciding which type of HEETS tobacco sticks suits your taste preferences best, to explaining how to clean your device, to providing tips about IQOS whenever you need it, our highly trained QOACHES will accompany and motivate you every step of the conversion journey.

For more information, please contact us here.

Please contact Customer Care:
By phone: 1-800-500-555 Saturday to Thursday 8:00 AM to 8:00 PM, and Friday 1:00 PM to 8:00 PM
By email: [email protected]
Twitter: @iqos_support_ps
Facebook: @facebook.com/iqos.pse

To join, you must be a legal-age smoker who would like to continue enjoying tobacco products and switch from cigarettes to IQOS. That’s it!