IQOS ORIGINALS ONE FAQs

Blinking Yellow: It means the battery is depleted and you should charge it.  Two White Blinks: It means that the device is outside of its operating temperature and It is required to return it to its normal operating temperature.

You should store your IQOS ORIGINALS in a dry ventilated place and keep it within its operating temperature range (0°C - 40°C). Make sure not to expose it to excessive heat or moisture. If you haven’t used your IQOS ORIGINALS for a while first ensure it is within its operating temperature range then try to charge it fully before using it.

If you have not used your IQOS ORIGINALS device for a long period of time, first, please try to charge it first. Please, ensure there is no visible damage or humidity present before usage. In case you notice any malfunctioning during the use of the product, please stop using the device. When you start charging the battery after a long period of inactivity, i.e. when your battery is completely depleted, the charging lights may not appear for up to 15 minutes, but don’t worry as this is a normal process.

Please reset the device if there is a blinking red light.

If you have not used the device for a long period of time, please ensure there is no visible damage present and then, try to charge it fully before attempting to turn it on. Please contact us if your device is not working, taking care to check your warranty beforehand.

Make a short press for less than 1 second on the device button and release. The number of LEDs that illuminates corresponds to the approximate charge level in the device battery where 4 LEDs indicates that the battery is more than 75% charged and 1 LED indicates you need to charge your device.

If your IQOS ORIGINALS is not performing optimally, it may be time for a cleaning. Using the dual cleaning tool cleaning can be quick and easy. You can start by gently removing residue from around the blade in the heating chamber as well as from inside the cap. We recommend cleaning your IQOS ORIGINALS device after finishing each pack of HEETS. You can also bring your IQOS ORIGINALS DUO into your nearest IQOS boutique for a free Complete Service periodically. 

You can use the IQOS AC Power Adaptor from any previous IQOS device version to charge your IQOS ORIGINALS device. But please be careful to use the right cable if considering a cable from an older device.   You may only use the IQOS Multi USB cable since it also hosts a USB type C port.

 Connect to the IQOS app via USB cable and your computer.

You won’t need to because all IQOS ORIGINALS devices come with their own AC Power Adaptor and dedicated charging cable. But you can also use the AC Power Adaptor from any previous IQOS device version to charge your IQOS ORIGINALS device. For IQOS ORIGINALS ONE, make sure you use the USB A to USB C charging cable that comes with your device. You can also use the IQOS MULTI USB cable since it hosts a USB type C port also.

Updating firmware on your IQOS ORIGINALS devices is simple and just differs slightly depending on which device you are updating: Your first step is to connect the device via USB cable. Then if you are using Android or Desktop application, click on “Devices” tab, first check if a new firmware is version available. Click on “Upgrade firmware” and follow the instructions that appear.  If you are upgrading the firmware in your web browser: first check in the device settings page if the firmware upgrade is available. Click on “Upgrade firmware” and follow the instructions that appear. 

The steps for checking battery level on your IQOS ORIGINALS device are easy to follow. They just differ slightly for each device:  Press on the button in the middle of your device to show the battery level. Four LEDs illuminated indicates the battery is more than 75% charged while one LED illuminated indicates less than 25% battery charge.

There are a few steps for pairing your IQOS ORIGINALS device which differ slightly for IQOS ORIGINALS ONE and IQOS ORIGINALS DUO  To pair your IQOS ORIGINALS ONE, you will have to connect through a USB cable, please follow the instructions on the IQOS apps.  

*Market note: Permission to use the location is required to establish a connection to Bluetooth® devices for Android smartphones

It’s easy to register your IQOS ORIGINALS device. Simply scan the QR code on the packaging to access the IQOS website where you can register your IQOS ORIGINALS device. The dialog box for the device’s serial number is automatically populated. If not, please take a picture of the label outside the packaging box to capture the serial number of your device. Then you need to fill in required information to register your device

With the dual cleaning tool, it’s easier than ever to clean and care for your IQOS ORIGINALS device, removing residue from those harder to reach places thanks to its innovative design. It should only take a minute to clean your IQOS ORIGINALS device. Why not watch this demonstration video on IQOS.com (https://ps.iqos.com/ar/myiqos/get-support/iqos-3-duo-guide) to get the full picture on how to do it.IN-DEPTH TEXT EXPLANATION FOR CLEANING IQOS ORIGINALS DEVICE: Before you get started, make sure your device has cooled down since you last used it and your cleaning tool is in good condition. For IQOS ORIGINALS ONE, slide open the device cap to start cleaning the heating chamber. For IQOS ORIGINALS DUO, remove the cap on the holder, hold it upside down and gently tap to release any loose tobacco residue.   For either device, next, open and insert the top tool into the heating chamber without twisting, until it touches the bottom of the heating chamber, rotating 3 times before removing it (without twisting). If you’re cleaning the blade, switch ends on the cleaning tool, align it carefully with the heating chamber and insert. Make 3 elliptical movements to gently clean the blade. Tap out any loose residue. Optionally, you can use cleaning sticks to finish, cleaning around the bottom of the chamber without touching the blade

You should clean your IQOS ORIGINALS device regularly, after every pack of tobacco sticks. Regularly cleaning helps you save the taste you like and keeps your device in optimal condition. It only takes a minute. Of course, you can clean more frequently. Just make sure you only use IQOS cleaning products when you are cleaning your IQOS ORIGINALS device.

For best results removing tobacco from your IQOS ORIGINALS device, let it cool down for at least 30 seconds first. Start by tapping the device gently on a hard surface to dislodge the blockage. Use the dual cleaning tool to gently remove any residue from around the base of the blade and the rest of the heating chamber, using cleaning sticks to remove other pieces of tobacco residue if necessary. See IQOS.com for more information including a short video demonstrating the recommended cleaning technique (https://ps.iqos.com/en/myiqos/get-support/iqos-3-duo-guide).

You should clean your IQOS ORIGINALS device regularly, after every pack of tobacco sticks to save the taste you like and to keep your device in optimal condition. For best results, let your IQOS ORIGINALS device cool down for at least 30 seconds before using the dual cleaning tool to remove residue from inside and outside the heating chamber including around the base of the ceramic blade. Our cleaning sticks can be an additional help cleaning either device. For IQOS ORIGINALS DUO you can also use the dual cleaning tool for cleaning the cap as well as the circular contacts on the Holder and on the Pocket Charger. Of course, you can clean more frequently if you wish to do so, but please ensure you only use IQOS cleaning tools to clean your IQOS ORIGINALS device(s) and avoid using household cleaning products.

It’s easy to register your IQOS ORIGINALS device. Simply scan the QR code on the packaging to access the IQOS website where you can register your IQOS ORIGINALS device. The dialog box for the device’s serial number is automatically populated. If not, please take a picture of the label outside the packaging box to capture the serial number of your device. Then you need to fill in required information to register your device