IQOS 3 Multi FAQs

IQOS 3 MULTI is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 0℃ and 50℃.

a. Holder light on the IQOS 2.4Plus Pocket Charger indicates a Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle. 

b. The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C) 

Please, perform a reset of your device  [PAGE NOT AVAILABLE YET ON OUR WEBSITE TO BE ADDED ON WEB3.0] and make sure it is in the optimal temperature range.
Still no luck? Please contact Customer Care [By phone:  1-800-500-555 + From Saturday to Thursday 8:00 AM to 8:00 PM ,
Friday 1:00PM to 8:00PM
By email:  [email protected]
facebook: facebook.com/iqos.pse
Twitter: '@iqos_support_ps] or ask for assistance at the nearest IQOS store [https://ps.iqos.com/stores].

• The red light, blinking or steady, on your Holder may indicate that:
  - Holder is not  charged
  - Device is outside its optimal operating temperature (10°C - 40°C) 
  - You pressed on the Holder button during usage
  - Holder malfunction
  To resolve the issue, you may try the following:

  a. Check that the IQOS 2.4Plus Pocket Charger is switched ON and has enough power
  b. Place the Holder in the Pocket Charger and wait until it is fully charged (up to 4 minutes)
  c. Ensure your Holder’s electric contact is clean
  d. If none of the above works, perform a reset of your device [PAGE NOT AVAILABLE YET ON OUR WEBSITE TO BE ADDED ON WEB3.0] 
  Still no luck? Please contact Customer Care [By phone:  1-800-500-555 + From Saturday to Thursday 8:00 AM to 8:00 PM ,
  Friday 1:00PM to 8:00PM
  By email:  [email protected]
  facebook: facebook.com/iqos.pse
  Twitter: '@iqos_support_ps] or ask for assistance at the nearest IQOS store [https://ps.iqos.com/stores].

IQOS 3 Multi vibrations are activated in the following situations:

- At the start of the heating (once you press the Button to start) - one vibration
- When the device is ready to be used - two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session)  - two vibrations

You can easily reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing.

The lights will fade in and out to confirm a reset.

The IQOS 3 MULTI device does not require a full charge to work, however, we recommend to fully charge the device before the first usage.
If the device is fully charged, you may use it up to 10 times without having to recharge between the HEETS Tobacco sticks.

It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.

You can easily check the charge level by following these simple steps:

1. Press for 1 second the ON/OFF button
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged

IQOS 3 Multi is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 0℃ and 50℃. 

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.
Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C).
Please, perform a reset of your device and try again.
Still no luck? Please contact Customer Care:
By phone: 1-800-500-555 Saturday to Thursday 8:00 AM to 8:00 PM, and Friday 1:00 PM to 8:00 PM
By email: [email protected]
Twitter: @iqos_support_ps
Facebook: @facebook.com/iqos.pse

Holder vibrations are activated in the following situations:
- At the start of heating (once you press the Holder Button to start)
- When the experience is nearly complete (30 seconds prior the end) 

You can easily do a reset of your IQOS 2.4Plus device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink.

You can easily check the charge level by following these simple steps:

1. Press IQOS 3 MULTI Button for 1 second (short press)
2. The Battery Status lights will turn on and indicate the level of charge:
4 LEDs = more than 75% charged
1 LED  = low charge. Need to charge