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Who can enrol in this program?

To join, you must be a legal-age smoker who would like to continue enjoying tobacco products and switch from cigarettes to IQOS. That’s it!

How can I enrol in the personalised assistance program?

Please contact Customer Care:
By phone: 1-800-500-555 Saturday to Thursday 8:00 AM to 8:00 PM, and Friday 1:00 PM to 8:00 PM
By email: [email protected]
Twitter: @iqos_support_ps
Facebook: @facebook.com/iqos.pse

I am new to IQOS. Do you offer any personalised assistance? Is it free of charge? 

We know that some adult smokers find it challenging to convert to IQOS.  That is why we encourage adult IQOS users to join our complimentary and effective QOACH program.
Your personal QOACH will be by your side to answer your questions via phone, email or facebook messenger ― whichever you prefer.
How does this program help? From deciding which type of HEETS tobacco sticks suits your taste preferences best, to explaining how to clean your device, to providing tips about IQOS whenever you need it, our highly trained QOACHES will accompany and motivate you every step of the conversion journey.

For more information, please contact us here.

I am not sure if IQOS is for me. Can I try IQOS before I buy it?

Fill our trial form here and we will get in touch with you!

Or contact customer care:
By phone: 1-800-500-555 Saturday to Thursday 8:00 AM to 8:00 PM, and Friday 1:00 PM to 8:00 PM
By email: [email protected]
Twitter: @iqos_support_ps
Facebook: @facebook.com/iqos.pse

Who can enrol in this program?

To join, you must be a legal-age smoker who would like to continue enjoying tobacco products and switch from cigarettes to IQOS. That’s it!

How can I enrol in the personalised assistance program?

Please contact Customer Care:
By phone: 1-800-500-555 Saturday to Thursday 8:00 AM to 8:00 PM, and Friday 1:00 PM to 8:00 PM
By email: [email protected]
Twitter: @iqos_support_ps
Facebook: @facebook.com/iqos.pse

I am new to IQOS. Do you offer any personalised assistance? Is it free of charge? 

We know that some adult smokers find it challenging to convert to IQOS.  That is why we encourage adult IQOS users to join our complimentary and effective QOACH program.
Your personal QOACH will be by your side to answer your questions via phone, email or facebook messenger ― whichever you prefer.
How does this program help? From deciding which type of HEETS tobacco sticks suits your taste preferences best, to explaining how to clean your device, to providing tips about IQOS whenever you need it, our highly trained QOACHES will accompany and motivate you every step of the conversion journey.

For more information, please contact us here.

I am not sure if IQOS is for me. Can I try IQOS before I buy it?

Fill our trial form here and we will get in touch with you!

Or contact customer care:
By phone: 1-800-500-555 Saturday to Thursday 8:00 AM to 8:00 PM, and Friday 1:00 PM to 8:00 PM
By email: [email protected]
Twitter: @iqos_support_ps
Facebook: @facebook.com/iqos.pse