IQOS 3 FAQs

You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 10 seconds (until lights fade out), then releasing.
All Status Lights will turn OFF, blink three times, and progressively fade in, to confirm the RESET.

No, the IQOS 3 Pocket Charger is only compatible with IQOS 3.
If you insert the IQOS™ 2.4+ Holder into the IQOS 3 Pocket Charger, the Holder will not fit because of different size.
If you accidentally insert the IQOS 3 Holder in the IQOS™ 2.4+ Pocket Charger, the Pocket Charger lights will start blinking, however, the Holder won’t charge.

The IQOS device does not require a full charge to work. If the IQOS 2.4Plus Pocket Charger is fully charged you may use the holder for up to 20 times.

It takes approximately 120 minutes to fully charge the IQOS 2.4Plus Pocket Charger from an electrical outlet. Only charge IQOS 2.4Plus device using the supplied AC Power Adaptor and USB cable.

IQOS ProtectPlus™ introduces a number of improved features related to design and technology to redefine the concept of protection and reliability of IQOS 3™:

• robust outer shell improves shock resistance of the device
• new side door opening tested to guarantee reliable device performance
• new technology provides longer battery life
• electronic chamber* of your IQOS 3™ Holder has been redesigned for improved device reliability

* Electronic chamber refers to the area of the IQOS™ Holder, where the electronic elements are located.

IQOS 3 is designed to work in a wide range of temperatures, but HEETS™  tobacco stick tastes best when the device is used between 0°C and 50°C.

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc. 
A red blinking light can occur on: 

• Only Bottom Charger Light indicator: the device is outside operating temperature (0 - 50°C). -> Wait until device is within temperature limits. 

• Holder status light: Holder malfunction -> Please, perform a reset of the device. [PAGE NOT AVAILABLE YET ON OUR WEBSITE TO BE ADDED ON WEB3.0]]
Still no luck? Please contact Customer Care [By phone:  1-800-500-555 + From Saturday to Thursday 8:00 AM to 8:00 PM ,
Friday 1:00PM to 8:00PM
By email:  [email protected]
facebook: facebook.com/iqos.pse
Twitter: '@iqos_support_ps] or ask for assistance at the nearest IQOS store [https://ps.iqos.com/stores].

Any white light indicates that the IQOS 3™ device performs various operations, like charging, resetting, OR is ready to use, fully charged etc. 
Any red light (steady or blinking) indicates that there is a device error. 
Please, perform a reset of your device [PAGE NOT AVAILABLE YET ON OUR WEBSITE TO BE ADDED ON WEB3.0]  and try using it again.
Still no luck? Please contact Customer Care [By phone:  1-800-500-555 + From Saturday to Thursday 8:00 AM to 8:00 PM ,
Friday 1:00PM to 8:00PM
By email:  [email protected]
facebook: facebook.com/iqos.pse
Twitter: '@iqos_support_ps] or ask for assistance at the nearest IQOS store [https://ps.iqos.com/stores].

IQOS 3 Holder vibrations are activated in the following situations:
- At the start of the heating (once you press the Holder Button to start) - one vibration
- When the device is ready to be used – two vibrations
- When the experience is nearly complete (30 seconds prior the end)  - two vibrations

- When the experience is nearly complete (30 seconds prior the end of the tobacco session)  - two vibrations

You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 10 seconds and then releasing. Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.

You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 USB cable hosts a USB-C port, which is different from the previous versions.

No, the new IQOS 3 Pocket Charger is not compatible with the previous versions.
If you insert the 2.4/2.4 Plus Holder into the IQOS 3 Pocket Charger, the Holder will not charge because of the different size.
The IQOS 3 Holder cannot be inserted into 2.4 /2.4 Plus Pocket Charger because of the different size.

IQOS 3 device does not require a full charge to work, however we recommend to fully charge the device before the first usage.
If the IQOS 3 Pocket Charger is fully charged, you may use the Holder up to 20 times.
The Holder charging time is effective only if the IQOS 3 Holder is fully charged the first time or after being fully depleted.

It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using IQOS AC Power Adaptor and USB cable.

To check the charge level of the IQOS 3 Pocket Charger, press & release the Pocket Charger Button.

The Pocket Charger Status light will turn ON for 3 sec to indicate battery status:
4 LEDs = more than 75% charged
1 LED  = low charge. Need to charge