IQOS 2.4 Plus FAQs

IQOS 2.4Plus is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 10℃ and 40℃.

a. Holder light on the IQOS 2.4Plus Pocket Charger indicates a Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle.

b. The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C)

Please, perform a reset of your device  and make sure it is in the optimal temperature range.

Still no luck? Please contact Customer Care:
By phone: 1-800-500-555 Saturday to Thursday 8:00 AM to 8:00 PM, and Friday 1:00 PM to 8:00 PM
By email: [email protected]
Twitter: @iqos_support_ps
Facebook: @facebook.com/iqos.pse 

The red light, blinking or steady, on your Holder may indicate that:
- Holder is not  charged
- Device is outside its optimal operating temperature (10°C - 40°C)
- You pressed on the Holder button during usage
- Holder malfunction
To resolve the issue, you may try the following:

a. Check that the IQOS 2.4Plus Pocket Charger is switched ON and has enough power
b. Place the Holder in the Pocket Charger and wait until it is fully charged (up to 4 minutes)
c. Ensure your Holder’s electric contact is clean
d. If none of the above works, perform a reset of your device
e. Still no luck? Please contact Customer Care:
By phone: 1-800-500-555 Saturday to Thursday 8:00 AM to 8:00 PM, and Friday 1:00 PM to 8:00 PM
By email: [email protected]
Twitter: @iqos_support_ps
Facebook: @facebook.com/iqos.pse

You can easily reset your IQOS 2.4 device by simultaneously pressing for 3 seconds the Holder Heater Blade Cleaning and Power buttons until all lights briefly blink.

The IQOS 2.4 Pocket Charger does not require a full charge to work. If the Pocket Charger is fully charged you may use the Holder up to 20 times.

It takes approximately 90 minutes to fully charge the IQOS 2.4 device from an electrical outlet. Only charge IQOS 2.4 device using the supplied AC Power Adaptor and USB cable.

You can easily check the charge level by following these simple steps: 

1. Press for 1 second the ON/OFF button 
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged

You can easily check the charge level by following these simple steps:

1. Press for 1 second the ON/OFF button
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged

Holder vibrations are activated in the following situations:
- At the start of heating (once you press the Holder Button to start)
- When the experience is nearly complete (30 seconds prior the end) 

You can easily do a reset of your IQOS 2.4Plus device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink.

The IQOS device does not require a full charge to work. If the IQOS 2.4Plus Pocket Charger is fully charged you may use the holder for up to 20 times.

It takes approximately 120 minutes to fully charge the IQOS 2.4Plus Pocket Charger from an electrical outlet. Only charge IQOS 2.4Plus device using the supplied AC Power Adaptor and USB cable.