Welcome to IQOS Care

Learn how to use, clean and charge your IQOS device and ensure to enjoy the best IQOS Experience

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Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Get a full professionnal maintenance for your IQOS device either in any IQOS store or from home

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Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

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If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

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If you are entitled for a replacement, with our rapid replacement service you wont’ have to wait too long for a new device to arrive or even leave your home

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If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

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We’re always improving the technology that goes into your device. To make sure you continue to get the vey best experience update your device to the latest firmware.

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Something we haven’t covered?

There are several ways you can reach us.

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Use our live chat

Chat to our personal coaches in real time. Just drop them a message and they’ll say hello within seconds.

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Available hours:
Sat-Thur: 11:00 AM - 18:00 PM
Fri: 11:00 AM - 18:00 PM

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Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

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Send us an email

Write to us. Our inbox is never too full.

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Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

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Call Center Operating Hours:
Sat-Thur: 11:00 AM - 18:00 PM
Fri: 11:00 AM - 18:00 PM